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Principles of Marketing: Chapter 1 Test Review

Total questions: 30

Worksheet time: 15mins

Name
Class
Date
1.

Marketing activities & jobs have not changed much over the past 100 years.

a)

True

b)

False

2.

When you buy an ice cream cone or a digital camera, you are involved in marketing.

a)

True

b)

False

3.

Each of the nine marketing functions occurs every time a product or service is developed and sold.

a)

True

b)

False

4.

The primary reason for a business to exist is to provide employment for people.

a)

True

b)

False

5.

Businesses that do not use the marketing concept are more concerned about producing products than understanding customers needs.

a)

True

b)

False

6.

A company that relies on promotion with brochures, advertisements, and public service announcements probably has NOT adopted the marketing concept.

a)

True

b)

False

7.

Which of the following businesses is directly involved in marketing?

a)

a freight office

b)

a law office

c)

a bank

d)

all of the above businesses are directly involved in marketing

8.

This marketing function provides security for products, personnel, and customers.

a)

selling

b)

pricing

c)

risk management

d)

promtion

9.

Exchanging products or services with others by agreeing on their values is known as

a)

marketing

b)

selling

c)

promoting

d)

bartering

10.

A location where people bring products to be conveniently exchanged is a

a)

central market

b)

crossroads

c)

stock exchange

d)

money system

11.

Which business function involves developing, implementing, and evaluating the plans and activities of a business?

a)

production

b)

management

c)

operations

d)

merchandising

12.

The first step of the marketing concept is to

a)

hire a team of talented marketing professionals

b)

develop top-quality products or services

c)

operate at a profit

d)

identify what will satisfy customers' needs

13.

An approach to customer service that gives employees the authority to solve many customer problems is called

a)

relationship marketing

b)

social responsibility

c)

hard selling

d)

employee empowerment

14.

FrostWhip budgets 45% of its total expenses for marketing. Total expenses for the company this year is $550,000. What is the dollar amount FrostyWhip has budgeted for marketing?

a)

$247,500

b)

$24,750

c)

$302,500

d)

$30,250

15.

A company is considering a marketing mix. It projects it can sell 10,000 units at a price of $25.00 per unit with a total cost of $198,000. What is the projected profit?

a)

$52,000

b)

$5,200

c)

$48,000

d)

none of these

16.

The __ function determines the best way to help customers locate, obtain, and use an organization's products and services.

a)

distribution

b)

pricing

c)

risk management

d)

merchandising

17.

The __ function establishes and communicates the value of products and services to prospective customers.

a)

pricing

b)

distribution

c)

risk management

d)

sales

18.

__ is the creation and maintenance of satisfying exchange relationships.

a)

marketing

b)

maintenance

c)

distribution

d)

marketing concept

19.

Being self-____ means you do not rely on others for the things you need to survive.

a)

sufficient

b)

knowledgeable

c)

empowered

d)

unaware

20.

A __ system established the use of currency as a recognized medium of exchange.

a)

money

b)

bartering

c)

distribution

d)

pricing

21.

Offering products produced or manufactured by others for sale to customers is known as

a)

merchandising

b)

marketing

c)

bartering

d)

distribution

22.

Using high-profile entertainment or news to get people to talk about your brand is called ___ marketing.

a)

buzz

b)

bee

c)

hot

d)

freeze

23.

A ___ is a description of a unique group of prospective customers a business wants to serve and their location.

a)

market

b)

bartering

c)

relationship

d)

introduction

24.

In the Production Era, business's only marketing effort was devoted to ___.

a)

distribution

b)

production

c)

advertising

d)

pricing

25.

__ marketing focuses on developing loyal customers who continue to purchase from the business for a long period of time.

a)

relationship

b)

empowerment

c)

buzz

d)

flash

26.

Concentrating efforst on one or a few related activities so they can be done well.

a)

specialization of labor

b)

bartering

c)

empowering

d)

rendering

27.

Using the needs of customers as the primary focus during planning, production, pricing, distribution, & promotion.

a)

marketing concept

b)

marketing

c)

marketing mix

d)

none of these

28.

Which of the following is NOT one of the four P's of marketing? (The marketing mix)

a)

product

b)

pricing

c)

planning

d)

promotion

29.

Distribution, or _, includes the locations & methods used to make product available to customer

a)

price

b)

place

c)

product

d)

promotion

30.

the amount that customers pay & the method of increasing the value of a product to customers.

a)

price

b)

place

c)

promotion

d)

production