WorksheetsT MOBILE WAVE 6
Total questions: 30
Worksheet time: 15mins
How much is the Restoral Fee?
$20
$30
$40
$50
Meaning of POP.
Proof of Payment
Proof of Payments
Proof on Payment
Proof of Payroll
Eligible accounts for Payment Arrangement
Active, Deliquent, Cancelled
Active, Deliquent, Suspended
Special, Active, Deliquent
Business, Individual, Active
Any customer (even unauthorized users) can suspend for lost stolen.
FALSE
TRUE
Maximum months suspension for Military Accounts.
30
33
36
39
Maximum lines per Account.
12
13
14
15
The number of days you need to count to determine the due date of every bill.
30
21
7
14
Lost or stolen suspensions cannot be completed by any party, and it requires verification.
True
False
Maximum discount can customer get when they upgraded to Samsung Galaxy Note9?
250
300
400
500
Can you open multiple accounts in Samson and Quikview?
YES
NO
The only type of account that is eligible for Netflix On Us.
Government
Business
Individual
Special VIP
The BRP is the primary account holder who is responsible for all charges and payments on accounts.
NO
YES
This is the ability for customers to set up and use their unlocked non T-Mobile devices on T-Mobile's network.
BYOB
BYOD
BYOP
BYOC
Services provided to customers that allow them to make payment arrangements to prevent their accounts from entering into collections or suspended.
Proof of Payment
Future Payment Date
Extended Payment Schedule
NONE
Ang specific link in C2 where you can start/finish your WBT.
Cornestone LMS
Workday
Care Learning
My Departments
A service that allows customers to share the device's Internet connection with up to 10 WI-Fi-enabled devices.
Hotspot
Mobile Hotspot
Smartphone Mobile Hotspot
Data Stash
The technical term used to describe plans and services that are added to customers' accounts within T-Mobile's billing systems. SOCs may or may not have charges associated with them.
SSK
SOM
SUB
SOC
The JUMP! program provides customers the Premium Device Protection (PDP) feature and as the ability to trade in devices on EIP for full credit of their remaining balances. JUMP! must be added within 14 days on new activations, add-a-lines, and device upgrades.
TRUE
FALSE
Passion, Performance, Possibilities
T-Mobile
Alorica
Lyft
Wish
The close date is the last day of a customer's bill cycle, decides the due date, and when the statement is mailed/available online
TRUE
FALSE
No Credit Check (NCC) accounts are eligible for a bill cycle change.
TRUE
FALSE
With this BILL, your account is billed for your billing cycle, and your due date for these charges is within that same bill cycle.
Bill Arrears
Bill Current
Bill in Advance
Only the BRP can request a bill cycle change.
TRUE
FALSE
With this bill, you are billed for charges within your billing cycle, but you pay after the end of that cycle.
Bill Arrears
Bill Current
Bill in Advance
Data about customers' use of telecommunication services, including call detail records−service area, call type, phone numbers, city and country called or texted, date and time, and duration of a call or text.
Personal Identifiable Information (PII)
Customer Proprietary Network Information (CPNI)
Subscriber Identity Module (SIM)
Personal Identification Number (PIN)
With this feature, T-Mobile customers with eligible data plans or features can stream all the music they want from over 40 music streaming services without it counting against their high-speed data bucket.
Pandora
Music Freedom
FamilyWhere
Music Library
An account can only have one BRP. They are at least 21 years old.
TRUE
FALSE
Bill Cycles document number.
415656
415566
415665
415666
Is a 6 digit code sent to customers as secondary verification for sensitive account changes.
PIN
PASSCODE
One Time Pin
Password
Only BRPs or Authorized users can verify one time PINs.
TRUE
FALSE
