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T MOBILE WAVE 6

Total questions: 30

Worksheet time: 15mins

Name
Class
Date
1.

How much is the Restoral Fee?

a)

$20

b)

$30

c)

$40

d)

$50

2.

Meaning of POP.

a)

Proof of Payment

b)

Proof of Payments

c)

Proof on Payment

d)

Proof of Payroll

3.

Eligible accounts for Payment Arrangement

a)

Active, Deliquent, Cancelled

b)

Active, Deliquent, Suspended

c)

Special, Active, Deliquent

d)

Business, Individual, Active

4.

Any customer (even unauthorized users) can suspend for lost stolen.

a)

FALSE

b)

TRUE

5.

Maximum months suspension for Military Accounts.

a)

30

b)

33

c)

36

d)

39

6.

Maximum lines per Account.

a)

12

b)

13

c)

14

d)

15

7.

The number of days you need to count to determine the due date of every bill.

a)

30

b)

21

c)

7

d)

14

8.

Lost or stolen suspensions cannot be completed by any party, and it requires verification.

a)

True

b)

False

9.

Maximum discount can customer get when they upgraded to Samsung Galaxy Note9?

a)

250

b)

300

c)

400

d)

500

10.

Can you open multiple accounts in Samson and Quikview?

a)

YES

b)

NO

11.

The only type of account that is eligible for Netflix On Us.

a)

Government

b)

Business

c)

Individual

d)

Special VIP

12.

The BRP is the primary account holder who is responsible for all charges and payments on accounts.

a)

NO

b)

YES

13.

This is the ability for customers to set up and use their unlocked non T-Mobile devices on T-Mobile's network.

a)

BYOB

b)

BYOD

c)

BYOP

d)

BYOC

14.

Services provided to customers that allow them to make payment arrangements to prevent their accounts from entering into collections or suspended.

a)

Proof of Payment

b)

Future Payment Date

c)

Extended Payment Schedule

d)

NONE

15.

Ang specific link in C2 where you can start/finish your WBT.

a)

Cornestone LMS

b)

Workday

c)

Care Learning

d)

My Departments

16.

A service that allows customers to share the device's Internet connection with up to 10 WI-Fi-enabled devices.

a)

Hotspot

b)

Mobile Hotspot

c)

Smartphone Mobile Hotspot

d)

Data Stash

17.

The technical term used to describe plans and services that are added to customers' accounts within T-Mobile's billing systems. SOCs may or may not have charges associated with them.

a)

SSK

b)

SOM

c)

SUB

d)

SOC

18.

The JUMP! program provides customers the Premium Device Protection (PDP) feature and as the ability to trade in devices on EIP for full credit of their remaining balances. JUMP! must be added within 14 days on new activations, add-a-lines, and device upgrades.

a)

TRUE

b)

FALSE

19.

Passion, Performance, Possibilities

a)

T-Mobile

b)

Alorica

c)

Lyft

d)

Wish

20.

The close date is the last day of a customer's bill cycle, decides the due date, and when the statement is mailed/available online

a)

TRUE

b)

FALSE

21.

No Credit Check (NCC) accounts are eligible for a bill cycle change.

a)

TRUE

b)

FALSE

22.

With this BILL, your account is billed for your billing cycle, and your due date for these charges is within that same bill cycle.

a)

Bill Arrears

b)

Bill Current

c)

Bill in Advance

23.

Only the BRP can request a bill cycle change.

a)

TRUE

b)

FALSE

24.

With this bill, you are billed for charges within your billing cycle, but you pay after the end of that cycle.

a)

Bill Arrears

b)

Bill Current

c)

Bill in Advance

25.

Data about customers' use of telecommunication services, including call detail records−service area, call type, phone numbers, city and country called or texted, date and time, and duration of a call or text.

a)

Personal Identifiable Information (PII)

b)

Customer Proprietary Network Information (CPNI)

c)

Subscriber Identity Module (SIM)

d)

Personal Identification Number (PIN)

26.

With this feature, T-Mobile customers with eligible data plans or features can stream all the music they want from over 40 music streaming services without it counting against their high-speed data bucket.

a)

Pandora

b)

Music Freedom

c)

FamilyWhere

d)

Music Library

27.

An account can only have one BRP. They are at least 21 years old.

a)

TRUE

b)

FALSE

28.

Bill Cycles document number.

a)

415656

b)

415566

c)

415665

d)

415666

29.

Is a 6 digit code sent to customers as secondary verification for sensitive account changes.

a)

PIN

b)

PASSCODE

c)

One Time Pin

d)

Password

30.

Only BRPs or Authorized users can verify one time PINs.

a)

TRUE

b)

FALSE