Free Printable Digital Experience Roadshow 2.0

Worksheets

Digital Experience Roadshow 2.0

Total questions: 25

Worksheet time: 8mins

Name

Class

Date

What type of action by customer will trigger the cooling off period?

i. RIB first time registration

ii. M Journey Key registration

iii. Update Daily Transaction Limit

iv. First Time Transaction After First Time Registration

i Only

i & ii

i , ii &iii

All of the above

How long is the cooling off period set by MBSB Bank?

12 hours

24 hours

2 hours

16 hours

The combined daily limit for both RIB and MIB is RM30,000.

True

False

How many device bindings are allowed for MIB users?

Can merchant perform monetary transactions from M-RETAIL?

Yes

Are MBSB Bank e-wallet customers allowed to re-perform the e-KYC after their account is verified?

Yes

How long is the allocated time for e-wallet customers to perform e-KYC?

2 Minutes

5 Minutes

10 Minutes

15 Minutes

What are the benefits of M RETAIL application to the merchants?

i. To check sales performance.

ii. Real-time settlement and consolidated statement (up to 90 days) for easy reconciliation.

iii. To make bill payment transactions.

i only

i and ii

iii only

All the above

Can a potential merchants apply as MBSB Bank DuitNow QR merchants through Virtual Branch?

Yes

10.

The company needs to open a savings account to become our MBSB Bank DuitNow QR merchant.

Yes

No ( Only Current Account)

11.

When can you use “Kill switch” function in your M Journey?

After you performed the transaction

When you forgot your username / password

When you didn’t receive transaction authentication / SMS TAC

If you think that access to your bank accounts have been compromised or noticed any unusual activities in your accounts.

12.

You have already revealed your online banking credentials to unknown 3rd Party, what would you do to protect your account?

Click “Kill Switch” icon to lock your Internet Banking access and report the incident to Customer Service

Tell your family member

Withdraw your money at ATM machine

Restart your mobile device

13.

Can you perform DuitNow QR transaction using QR code photo saved from your gallery?

Yes

14.

In the event of a walk-in customer came to branch and asking to activate his “Suspended” Individual Online Banking access.

What should you do?

Perform customer verification, ask customer to fill-up SRF and forward to Digital Cash Management via email

Branch immediately to activate the suspended account

Perform customer verification and email to enquiry team and cc to Digital & CSC for activation

Ask customer to raise SRF form and forward to Digital Business Division via email

15.

Sole-Proprietor customer with Company Registration “BC” ID type can ONLY register M Journey Online Banking using Debit Card?

True or False?

True

False

16.

What should you do before approving your transaction via M JOURNEY Key?

Call customer service for verification

Verify the transfer amount only

Approving the transaction without checking the details

Cancel if the details are not correct

17.

What should you do if you receive the push notification on abnormal device login?

Ignore the push notification alert

Call contact center if the login/activity is not by you

Share with your family member

Delete the push notification

18.

Below are safety tips when you are using M Journey EXCEPT.

Change your password regularly and do not use passwords that can be easily guessed (such as birthday etc)

Ensure that you are logged on to the correct Uniform Resource Locator (URL) of the bank’s web address

Sharing your username & password with your family member

Monitor your bank accounts regularly

19.

Which is one of the security features available in M JOURNEY Online Banking?

M Retail

M Quiz

Fraud Widget

Push Notification / Transaction Signing

20.

The following is can be registered as Proxy / DuitNow ID, EXCEPT...?

Identification Card Number

Mobile Phone Number

Bank Negara Assigned Number

Business Registration Number

21.

The following is the product that you can use for M Journey Online Banking (RIB) registration, EXCEPT...

Financing Account

Term Deposit Account

Deposit (CASA) Account

Debit Card

22.

Rayhan is a sole-proprietor business owner.

She would like to register M Journey Online Banking for her company account and her personal Savings Account.

Can we register TAC for both of Rayhan's M JourneyOnline Banking individual and company using the same mobile number?

YES

23.

How many attempt the user is allowed to try to login to RIB / MIB again before the account is locked out?

24.

Can overseas mobile number register as TAC for our M Journey Online Banking (RIB)?

YES

25.

M Journey Online Banking - In what situation the system will prompt Challenge Question (CQ) ?

*There are multiple correct answers.

Make JomPAY payment of RM2.50

DuitNow ID Management (Change of Proxy)

Change of Daily Transactions Limit

Add favourite account number

Reset

Digital Experience Roadshow 2.0

Total questions: 25

Worksheet time: 8mins

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