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WorksheetsOffers and Schemes
Total questions: 20
Worksheet time: 10mins
Care+ Spiel:
Buying Samsung Care+ is a one step process in which there is no need to register or update your detail everywhere. Even at the time of Claim, all you need to bring with you is your ____?
Smartphone
Original Invoice Copy
Device Box with all accessories
All of these
Customer wants to know how many times he can request for a repair under the Samsung Care+ 'Extended Warranty' plan. What will you tell him?
Unlimited times until the total repair cost does not exceed the pack cost.
Only one time
Total 2 times i.e. 1 Claim per Year
Unlimited times until the total repir cost does not exceed the Device Value
Which of the following Statement is not true about Samsung Care+ ?
Samsung Care+ is a Digital Product
Customer needs to buy a physical pack and Complete registration to use it
Samsung Care+ is available only for Smartphones
Samsung Care+ is a Complete Smartphone protection to the Customer
Customer wants to know how many times he can request for a repair under the Samsung care+ 'Comprehensive Protection' plan. What will you tell him?
Only 1 time
Unlimited times until the total repair cost does not exceed the pack cost
Total 2 times i.e. 1 Claim per Year
Unlimited times until the total repir cost does not exceed the Device Value
Ganesh has come to Samsung Store to clarify something; he is selling his Phone and he wants to know how he can transfer Samsung Care+ pack to the new Buyer. What will you tell him?
Samsung Care+ Pack is not Transferrable
Samsung Care+ Pack can not be Transferred, But Customer can claim refund for Surrendered Pack.
Samsung Care+ pack can only be Transferred to Your Blood Relative
Samsung Care+ pack can only be Transferred in the same City
Which of the following is not true about Samsung Finance +?
Customer can choose to discontinue the offer process till the box is Opened
Always accompany the Customer while he goes to pay the deposit
Never allow customer to filll in his details on his own in the Tablet
Handover the phone to Customer only after installing the Finance+app
Charu Wants to know why Samsung Finance+ is Called Paperless. What will you tell him?
Easy Emi Repayment Options
Minimal Document information required for Processing
Simple Application on Samsung Tablets which takes few mins
All of these
Rahul has Aadhaar card but is not ready to share pan card details. He wants to know if he can apply for the Samsung Finance +. What will you tell him?
KYC is not required for Finance +
Pan Card Increases your chance of getting good Finance + Offers
Pan Card is Mandatory to get Finance + Offers
Pan Card is not required for Finance + Offers
Ravi is Explaining Samsung Finance+ to a Customer 'Samsung Finance+ is a Simple, Paper Lite Emi Service Where Everyone gets an Offer in a Few Mins, Exclusively Available on Samsung Smartphones'
True
False
Rani wants to know about key points of Samsung Finance+ repayment. Which of the following Statement is not Correct?
Maintain Balance in Auto Debit Account as phone will be locked if auto Debit is Bounced
As long as Customer Pays on time, Phone will restrict its usage
Repayment can be done by Razor Pay Payment gateway in the app
If fallen behind on payment, Customer can come the store and submit payment with the dealer
The Dealer can view the order and transaction details in real time in the benow app; no history is Available. True/False?
False, the benow app provides a history of the online order and Transactions
True, Order and Transaction detail are available only immediately after the sale, No history is maintained
True, History of online order is available only to Customers, Not to the Dealers
False, there is no Section for Viewing order and Transaction details, in the app
Customer can choose to pay with Cash on Delivery or __________ Payment option for Purchase on Benow
Brand EMI
Credit-Debit full swipe
Bank EMI
All of these
After the purchase Transcation is Complete online, the following are available to the Customer and Dealer
Both the dealer and customer get the digital charge slip, with complete details of the Purchase
Dealer can View the transaction detail in real time on the app
Dealer Can Downalod the Transcation reports and Digital Chargeslip in the app
All of these
Benow is a ________ that Connects _______ with Customers
Digital payments platform; in store Dealers
Samsung's Properietary Service; Remote Location Dealers
Google's Payment platform: New Dealer
Digital repair Service: Service Centers
Customer can avail a total benefits upto 6000Rs. Under Burn Campaign ?
True
False
Who is eligible for the Earn and Burn offer ?
This is applicable to every customer who shops at an exclusive store
Only selected customers who have received a text message are eligible
Only applicable for those customers who buys S20 and Z flip
All of the above
What benefits can a Z flip customer avail from Samsung Opera House ?
Smart club privilege upto 8000 Rs.
Smart club privilege upto 4999 Rs.
Smart club privilege upto 6000 Rs.
Smart club privilege upto 6999 Rs.
What is the affordability option available for a Z flip customer
Exclusive 24 month EMI with leading banks
Exclusive 18 month EMI with leading banks
Exclusive 32 month EMI with leading banks
Exclusive 36 month EMI with leading banks
Under the bundle campaign (Wearable and Accessories) What will a customer get of they buy Z fip + Leather cover
Get 5% cashback on the total purchase
Eligible for Buds+ at 4999 Rs.
Get 10% cashback on the total purchase
No Cost EMI upto 12 months
What benefits will a customer get under the extention offer on S20 for Prebooking ?
Samsung shop voucher worth 5000 Rs.
Upgrade Bonus upto 6K
Buds+ at 4999 Rs.
None of the above
