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TQM Evolution and Quality Gurus

Total questions: 30

Worksheet time: 58mins

Name
Class
Date
1.

It is during this timeline that the first seed of quality management were planted as the principles of scientific management swept through U.S. industry.

a)

1900s

b)

1910s

c)

1920s

d)

1930s

2.

It is during this timeline that Walter Shewhart developed the methods for statistical analysis and control of quality.

a)

1950s

b)

1930s

c)

1940s

d)

1920s

3.

Which among the following is not part of William Conway’s six tools for continuous improvements daily?

a)

Human relation skills

b)

technical skills

c)

statistical surveys

d)

statistical techniques

4.

Which among the following is not part of the 14 steps to quality improvement of Crosby?

a)

Zero Defect planning

b)

Do it over again

c)

Zero Defect Day

d)

Drive out fear

5.

He was the one who paved way in manufacturing and quality control and framed problem in terms of assignable-cause and chance-cause variation and introduce control chart as a tool for distinguishing between the two.

a)

William Edwards Deming

b)

Walter Shewhart

c)

Joseph Juran

d)

Kaoru Ishikawa

6.

He devised the concept of Total Quality Control and is one of the pioneers in the total quality management.

a)

Walter Shewhart

b)

Kaoru Ishikawa

c)

Genichi Taguchi

d)

Armand Feigenbaum

7.

He introduce Relation Diagram Method which is useful for effective workplace standardization procedure.

a)

Armand Feigenbaum

b)

Joseph Juran

c)

Shizuo Senju

d)

Genichi Taguchu

8.

He is known as the father of statistical quality control because he gave birth to quality movement with theoretical approach.

a)

Kaoru Ishikawa

b)

William Edwards Deming

c)

Walter Shewhart

d)

Joseph Juran

9.

It is during this timeline that W. Edwards Deming taught methods for statistical analysis and control of quality

a)

1930s

b)

1920s

c)

1950s

d)

1970s

10.

He concentrated on three principles on TQM are: Focus on the customer, participation and teamwork and continual improvement.

a)

Walter Shewhart

b)

Armand Feigenbaum

c)

Genichi Taguchi

d)

Kaoru Ishikawa

11.

He believes that quality is free and is also the title of one of his books.

a)

Walter Shewhart

b)

Philip Crosby

c)

Genichi Taguchi

d)

Armand Feigenbaum

12.

He is the proponent of the quality trilogy: quality planning, quality control, quality improvement.

a)

Joseph Juran

b)

Philip Crosby

c)

William E. Conway

d)

Walter Shewhart

13.

He is known as the father of statistical quality control because he gave birth to quality movement with theoretical approach

a)

William Edwards Deming

b)

Walter Shewhart

c)

Joseph Juran

d)

Kaoru Ishikawa

14.

In 1940, he developed sampling techniques which were used for conducting census in USA.

a)

William Edwards Deming

b)

Walter Shewhart

c)

Joseph Juran

d)

Kaoru Ishikawa

15.

It is during this timeline that the Japanese named their approach to total quality companywide quality control.

a)

1960s

b)

1930s

c)

1970s

d)

1980s

16.

He is known for his contribution in manufacturing, production and analysis and is the author of the book Japanese Manufacturing Techniques.

a)

Joseph Juran

b)

Genichi Taguchi

c)

Richard Schonberger

d)

Armand Feigenbaum

17.

He is the pioneer of ‘Zero Defects’. Crosby differentiates with Dr. Deming and Dr. Juran, citing his zero defects goal as something practical, reasonable and achievable.

a)

Walter Shewhart

b)

Philip Crosby

c)

Genichi Taguchi

d)

Armand Feigenbaum

18.

His contribution is concerned with technical aspect of quality control and makes a focus of quality control as a business method, including administrative and human relations functions.

a)

Walter Shewhart

b)

Kaoru Ishikawa

c)

Genichi Taguchi

d)

Armand Feigenbaum

19.

He said that there are two causes for variations in products: design characteristics and noise and he developed On-line and Off-line quality control.

a)

Joseph Juran

b)

Kaoru Ishikawa

c)

Genichi Taguchi

d)

Armand Feigenbaum

20.

He said that quality control is concerned with social loss that product may cause through its intrinsic function and his contribution is related to quality thinking.

a)

Joseph Juran

b)

Genichi Taguchi

c)

Kaoru ishikawa

d)

Shizuo Senju

21.

He is known as the father of quality circles that was launch first time in Nippon Telegraph and Cable Company in the year 1963.

a)

Kaoru Ishikawa

b)

Walter Shewhart

c)

Genichi Taguchi

d)

Philip Crosby

22.

He is the proponents of the 14 points for quality management.

a)

Kaoru Ishikawa

b)

Shizuo Senju

c)

William Edward Deming

d)

Joseph Juran

23.

His philosophy of quality management is designed to fit into a company’s current strategic business planning with minimal risk of rejection.

a)

Armand Feigenbaums

b)

Walter Shewhart

c)

W. Edwards Deming

d)

Joseph Juran

24.

He invented the Fishbone Diagram which is a tool to analyze industrial process and solve management problems.

a)

Armand Feigenbaum

b)

Joseph Juran

c)

Kaoru Ishikawa

d)

Genichi Taguchi

25.

It is during this timeline that Total Quality Management was known and western companies started to introduce their own quality initiatives.

a)

1950s

b)

1980s

c)

1960s

d)

1970s

26.

He introduce mathematical formula and established boundaries of variation of process within control.

a)

William Edwards Deming

b)

Joseph Juran

c)

Walter Shewhart

d)

Kaoru Ishikawa

27.

He recommends the use of statistical process control, but does believe that quality is not free.

a)

Philip Crosby

b)

Genichi Taguchi

c)

Armand Feigenbaum

d)

Joseph Juran

28.

His philosophy is based on improving products and services by reducing uncertainty and variability in the decision of manufacturing processes.

a)

Genichi Taguchi

b)

Walter Shewhart

c)

Joseph Juran

d)

William Edwards Deming

29.

Which among the following is not part of the 5S system or philosophy?

a)

Seiton

b)

Seiri

c)

Setketsu

d)

Shitsaske

30.

He is being considered as the father of Japanese quality revolution and had been named after a sought after quality award to encourage companies for quality improvement.

a)

Philip Crosby

b)

Armand Feigenbaum

c)

William Edwards Deming

d)

Kaoru Ishikawa