WorksheetsPrepay Objection/Rebuttals
Total questions: 8
Worksheet time: 4mins
"I was not
prepared to pay today"
Ok, Have a Great Day!
I understand your hesitation on paying today, but you are getting services installed right away and your first month bill with installation will be paid in full.
Everyone has to pay.
"I cannot
afford to pay today"
No problem, Do you get paid on Friday?
No problem, When will you be able to pay? Try to have the customer to commitment to paying within 7-10 days. Call customer back on agreed upon day that they are able to pay in full. Schedule install immediately and process prepayment for the customer.
No problem, When will you be able to pay? Try to have the customer to commitment to paying within 3 days. Call customer back on agreed upon day that they are able to pay in full. Schedule install and process prepayment for the customer.
"I cannot pay
until Friday"
No problem, what time may I contact you on Friday , and I will take care of processing the order. Restate your name again , so the customer will be prepared when you follow-up.
No problem, I'm off Friday but I can save your credit card and process the payment then.
No problem, you can call Spectrum at 833-649-9259 and remember to give them my agent code.
No, problem we can
take a post dated check.
" I only have cash"
That is fine, we have partnered with Wal-Mart to take care of you today. Did you know you can load a prepaid credit card with the funds and cover your prepayment today.
Great! Ill get change from the cashier.
Can you ask your spouse for their credit card?
That's fine we take the cash app or apple pay!
"Are you saying my credit is bad"
Absolutely not, but someone at your address does.-The Prepayment is a standard business practice and gives our customers peace of mind knowing that there first month bill with installation is taken care of upfront.
I'm not saying your credit is bad but I can check to see if your roommate has to prepay.
Absolutely not, Spectrum does not process credit checks -The Prepayment is a standard business practice and gives our customers peace of mind knowing that there first month bill with installation is taken care of upfront.
"Will I be set up on auto payment for future bills"
Of course, but you can take it off auto payment anytime. You will have to call in to be taken off auto payments.
No, this is a one time payment today, However, Spectrum does offer auto pay option to their customers on Spectrum.com.
Feel free to call me.
No but your bills will be paid ON TIME!
"I do not feel comfortable giving you my credit card number "
Understandable, I wouldn’t want to give out my credit card number as well. You have a great day!
I understand your concern. Please know that your privacy is very important to Spectrum. Your information is being entered into a secure site to process your payment. We do not keep record of your credit card information.
I totally understand but it will be stored in my sales portal.
" My spouse handles the bill"
Understandable, I wouldn't make a decision without my spouse as well. You have a great day!
I understand, can we contact your spouse ? I will explain the why behind the prepayment. I think they will pleased to know the next bill will not be due for 60 days.
I understand, can we contact your spouse ? I will explain the value of paying the first month bill w/ installation. I think they will pleased to know the next bill will not be due for 30-45 days.
