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Foundations of Communication

Total questions: 22

Worksheet time: 11mins

Name
Class
Date
1.

A process by which information is exchanged between individuals through a common system of symbols, signs, or behavior

a)

Talking

b)

Speaking

c)

Communication

d)

Verbalizing

2.

The information, idea or thoughts

a)

Sender

b)

Message

c)

Channel

d)

Receiver

3.

All of the following are levels of communication EXCEPT:

a)

Intrapersonal

b)

Interpersonal

c)

Public

d)

Large Group

4.

Your patient is your only customer; you need to keep the family members separate at all times!

a)

True

b)

False

5.

An element when an individual encounters the prospect of death and dying

a)

Unprepared

b)

Helplessness

c)

Pain

d)

Fear

6.

During a medical appointment, a doctor must __________ to his or her patient.

a)

Connect

b)

Attend

c)

Relate

d)

Engage

7.

Reading, writing, listening, touching, and seeing are all forms of ___________.

a)

Feedback

b)

Contact

c)

Interaction

d)

Communication

8.

Communication is goal directed and requires an understanding of group dynamics

a)

Large Group

b)

Small Group

c)

Public

d)

Private

9.

In the medical field, all of the following are barriers to communication EXCEPT:

a)

Speech impairment

b)

Slang words

c)

Medicated patients

d)

Amputee

10.

Miscommunication can lead to serious physical and legal consequences

a)

True

b)

False

11.

One purpose of communication is to establish and maintain relationships.

a)

True

b)

False

12.

Anything that changes the meaning of an intended message.

a)

Noisiness

b)

Obstruction

c)

Interference

d)

Delay

13.

Also known as self-talk, or inner thought.

a)

Interpersonal

b)

Innerpersonal

c)

Intropersonal

d)

Intrapersonal

14.

This form of communication requires special adaptation in eye contact, gestures, voice inflection and use of presentation material.

a)

Briefing

b)

Lecture

c)

Instruction

d)

Public

15.

A patient must have trust and belief in the healthcare worker.

a)

True

b)

False

16.

A “SMILE” is seen as a positive expression only in the United States.

a)

True

b)

False

17.

The most important and the most effective of any mode of business or informational communication.

a)

Organization

b)

Professional

c)

Written

d)

Interpersonal

18.

All of the following involve Informed Consent, EXCEPT:

a)

Alternatives

b)

Benefits

c)

Risks

d)

Non-Therapeutic

19.

Tells the sender whether the receiver got the intended message.

a)

Response

b)

Comment

c)

Reaction

d)

Feedback

20.

Accurate communication is VITAL in Healthcare.

a)

True

b)

False

21.

All of the following are communication problems that involve sensory impairments and disabilities, EXCEPT:

a)

Neglect

b)

Hearing

c)

Confusion

d)

Aphasia

22.

One purpose of communication develops an understanding of other people.

a)

True

b)

False