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WorksheetsSheffield CC EOW1 Assessment
Total questions: 44
Worksheet time: 11hrs 0mins
What type of motor is this?
Direct drive
Universal
Single phase induction
Synchronous
What has most likely happened in the picture?
Customer has used too much rinse aid
Customer has used powder detergent
Customer has used washing up liquid
Customer has selected the wrong cycle
My glasses are coming out cloudy/etched but cannot be washed off, what is the likely issue?
Too much salt
Too much rinse aid
Not enough salt
Not enough rinse aid
My glasses are coming out cloudy but can be washed off, what is the likely issue?
Too much salt
Not enough salt
Too much rinse aid
Not enough rinse aid
What is the purpose of a dishwasher air break? Select all that apply
Acts as an incoming water air break
Limits the incoming water pressure
Heats the water
Prevents calcium/limescale build up
What is the voltage in the UK?
230v
350v
240v
120v
What size fuse does a washing machine normally have?
32A
3A
5A
13A
Should we advise a customer to replace a faulty plug on an appliance?
Yes
No
If they feel confortable doing this
Only if it is not a moulded plug
LG washing machine is noisy only during the wash - not through the spin or drain. What could be the faulty component?
Bearings
Drain pump
Recirc pump
Motor
Washer dryer is only noisy during the drying cycle, not during the wash, drain or spin. What could be the faulty component?
Dryer fan motor
Bearings
Motor
Drain pump
A Kenwood dishwasher just keeps filling, draining, filling, draining. What could be the faulty component?
Flow meter
Drain pump
Door lock
Mains filter
Beko washer trips the electrics as soon as it's plugged in. What is the likely faulty component?
Mains filter
Door switch
Heater
Motor
Beko washer trips the electrics after it has filled & started to wash. What is the likely faulty component?
Heater
Mains filter
NTC thermistor
Door switch
What type of temperature sensor is normally fitted in a washing machine?
None
Thermistor
Thermostat
Thermometer
When finding parts for a Beko machine, which website would you use?
Connect
Manusoft
Gias
Electrolux TDS
In an older/basic type dishwasher, where would you find the water hardness adjuster?
Under the salt cap
In the rinse aid dispenser
In the sump
By the water inlet
What type of motor is this?
Induction
Synchronous
Universal
3 phase
What type of motor is this?
Universal
Direct Drive
Synchronous
Induction
Why are synchronous motors used?
Because they turn both ways
Because they only spin one way
Because they never fail
Because they can be replaced easily
How does a dishwasher dry the dishes?
Hot rinse
Blow hot air around the system
Extra element
Drip dry
A Hoover washing machine is coming up with multiple, random fault codes. What would you check first
For low insulation on the wash element
The PCB
The drain pump
The water supply
Washing machine is filling with clean water even when its not on, what could be the possible fault?
Low water pressure
Inlet valve stuck open
Mains filter
Siphoning from the drain hose
A dishwasher flow meter works by:
Sending electrical pulses to the PCB as water enters
By reducing the water pressure
As the heat increases, the resistance decreases
Stops water entering the machine when it is full
What are thermistors used to provide information on?
Pressure
Speed
Temperature
Position
Where should we find part numbers?
Connect
Manufacturer websites
Engineer Whatsapp groups
Sheffield CC find them
What symptom would worn brushes on a washing machine give?
Drum not turning/spinning properly
Door not locking
Machine not draining
Machine won't heat
A washing machine trips the electrics as soon as its plugged in, what is the most likely faulty component?
Mains filter
Heater
Motor
Door lock
A washing machine trips the electrics around 5 minutes from the end of a full wash cycle, what is the most likely faulty component?
Mains filter
Heater
Motor
Door lock
A washing machine trips the electrics around 5-15 minutes through a wash cycle, what is the most likely faulty component?
Mains filter
Heater
Motor
Door lock
Where should part numbers be sourced from?
Connect
Manufacturer website
Sharepoint
DANS
Which of the following should be used when trying to find correct part numbers?
PNC/Version
Serial number
Model number
Date code
Where is best to find OEM brand product information?
Team Knowhow Cloud
Servicenet
Manusoft
GDHA
SCC-Service
What is the purpose of rinse aid in a dishwasher?
To reduce water consumption
To help dry the dishes
It's not required anymore as it's in 3-in-1 tablets
To regenerate the resin
What is the purpose of salt in a dishwasher?
To soften the water
To stop calcium spots
To soften food residue
To regenerate the resin
What could potentially happen if plates were put in the dishwasher too clean?
Over-foaming (in soft water areas)
Coming out too clean
Increased energy consumption
Nothing
Poor wash results in my Kenwood dishwasher top basket, but still heating - What would you suspect is faulty?
Spray Arm
Drain pump
Lock nut
Heater element
Door seal
Cupboards at the side of my dishwasher are starting to bubble on the side - What could be the issue with the dishwasher?
Customer is using it too much
U-shape door seal faulty
Lower door seal faulty
Faulty heater
What is the purpose of a pressure switch on a dishwasher?
To detect if it has over-filled as flood prevention
To detect water fill level
To detect if the pots are washed
To detect if the machine has heated up
What is the purpose of a pressure switch on a washing machine?
To allow the drum to turn
To say that the cycle is complete
To bring on the extra valve for the rinse cycle
To detect how full it is with water
Should my clothes come out of the washing machine hot at the end of a cycle?
Yes
No
When finding parts for a Hoover machine, which website would you use?
Connect
Manusoft
Gias
Electrolux TDS
When finding parts for a Zanussi machine, which website would you use?
Connect
Manusoft
Gias
Electrolux TDS
Could you order washing machine bearings for a first visit?
Yes
Yes - As long as you add extra time to the job
No
Yes if the cmr is happy with the extra visit time
Washing machine is filling with dirty water even when its not on, what could be the possible fault?
Low water pressure
Syphoning/Backfilling from the drain
Faulty drain pump
Faulty inlet valve
