Employees who feel they are not being treated appropriately by their employer should

Behavior relating to what is "right and wrong" relative to the standards of conduct for your profession are called

A step in communication that occurs when a listener asks a question

Understanding someone else's needs is a process called

When speaking you should

Which basic listening tactic is most useful?

The ability to use information gained from words or body language to interact with others is called

Loyalty is the most important factor necessary for teamwork

Informal work groups develop an informal communication system called the "Redvine"

A group of employees from different departments with in the healthcare facility that work together to solve operating problems is called a

Which of the following is true about a valuing diversity effort?

Coaching is an example of

Knowing what is expected and consistently meeting those expectations is part of

When Central Service technicians have internet access at work

The process of tranmitting information and understanding from one person to another by use of words and non-verbal expressions such as body language

The development and maintenance of effective interpersonal relationships that enhance teamwork.

Specialized words or phrases known only be people working in a position.

A step in the communication process that occurs when the listener asks a question, repeats information or otherwise helps the speaker to know if the message has been correctly received.

Positive or negative reinforcement used to encourage proper work behaviors and discourage inappropriate behaviors.

Emotions that cause a person to react to people and /or situations in a predetermined way.

The broad range of human characteristics and dimensions that impact the employees' values, opportunities and perceptions of themselves and others at work.

The sequence of steps used to address customer complaints and problems in a manner that yields a win/win situation for the customer and the department.