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WorksheetsCategorization - Training for HUB
Total questions: 20
Worksheet time: 15mins
Do you deliver the paper to my address? (You confirmed the customer’s email address is registered-only).
Delivery Complaint - Standard Delivery Complaint
Delivery Query - Address Change
Subscription - New Subscription Acquisition
Delivery Query - Amend Delivery Instructions
I’m thinking of getting a paper subscription. How much is it per month?
Payment - Payment Query
General Queries - General Query
Cancellation - End of Term (no refund)
Subscription - New Subscription Acquisition
I would like to get a trial for your digital subscription, please.
Subscription - New Subscription Acquisition
Subscription - Trial Acquisition
Voucher - Digital Voucher Query
Cancellation - Trial Cancellation
My FT was not delivered today.
Delivery Complaint - Escalated Delivery Complaint
Delivery Query - Suspend Delivery
Delivery Complaint - Standard Delivery Complaint
General Queries - General Query
Dear FT team, Few days ago I applied for the trial paper & digital bundle. Had a confirmation email with a digital voucher. My newsagent said that the voucher is not valid and that I should talk to you. I had a chat yesterday online and the agent created a case number. Please let me know if there is anything wrong with the voucher or my details.
Subscription - Terms
Voucher - Paper Voucher Query
Voucher - Digital Voucher Replacement
Voucher - Digital Voucher Query
How do I change my mailing address effective July 9th? I will need to have the paper delivered to the new address.
Delivery Query - Address Change
Cancellation - End of Term (no refund)
Delivery Complaint - Standard Delivery Complaint
Delivery Query - Amend Delivery Instructions
You did not deliver a newspaper on Friday 22nd June.
Delivery Complaint - Missed Market
General Queries - Editorial Feedback
Delivery Complaint - Standard Delivery Complaint
Subscription - Extension
Yet again there was no paper delivered on Saturday - I had to go and buy one from the shop. Can you please credit me accordingly. Please note also that despite all the discussion on the telephone the newspaper was delivered on Friday to the wrong door - yet again. It should be delivered to the black side door of the house in Chiswick Lane South marked The Heronry, with a letterbox in the adjacent wall where the newspaper has been delivered for the last very many years until now.
Delivery Query - Amend Delivery Instructions
Refund (Ad-Hoc) - Complaint / Good-will Gesture
Delivery Complaint - Missed Market
Delivery Complaint - Standard Delivery Complaint
Today I received this email (2 copies of it). I note the "voucher subscription" starts on the 28/07/2017. Is there any reason I should be receiving these emails?
Voucher - Paper Voucher Query
Voucher - Paper Voucher Returns
Voucher - Digital Voucher Query
Voucher - Digital Voucher Replacement
Please could you amend the delivery details of John Smith and put in the correct Post Code which I think is SW15 1QG.
Subscription - Contact Details Query / Change
Delivery Complaint - Standard Delivery Complaint
Delivery Query - Address Change
Delivery Query - Amend Delivery Instructions
Please change my email address.
Product Education - How To Use
Subscription - Contact Details Query / Change
Contact Preferences - Contact Preference Update
Delivery Query - Amend Delivery Instructions
Wish to alter payment details for my subscription.
Payment - Payment Details Change
Payment - Payment Query
Subscription - Contact Details Query / Change
Product Education - How To Use
I want to use direct debit instead of a credit card. (You confirmed the customer’s account is digital).
Payment - Payment Query
Refund (Ad-Hoc) - Billing System Error
Subscription - Terms
Payment - Payment Details Change
When will my bundled account renew?
Subscription - Upgrade
Subscription - Renewal
Subscription - Terms
Subscription - New Subscription Acquisition
I don’t seem to be able to add an FT Weekend delivery subscription to my existing online account.
Subscription - Upgrade
Subscription - New Subscription Acquisition
Cancellation - End of Term (no refund)
Delivery Query - Amend Delivery Instructions
Can you please change my Monday to Saturday subscription to Weekend only?
Subscription - Extension
General Queries - General Query
Product Education - How To Use
Subscription - Downgrade
I would like to switch from a bundled subscription to online-only please.
Subscription - Upgrade
Subscription - Renewal
Subscription - Downgrade
Cancellation - Immediate (no refund)
Can you please add the print to my online subscription?
Payment - Payment Query
Subscription - Upgrade
Delivery Complaint - Standard Delivery Complaint
General Queries - General Query
I want to cancel my subscription and complain that I never received my paper and customer service took forever to respond with no resolution so can I please cancel it.
Cancellation - End of Term (no refund)
Delivery Query - Suspend Delivery
General Queries - Editorial Feedback
Subscription - Terms
I no longer want to receive the paper.
Subscription - Downgrade
Delivery Query - Suspend Delivery
Delivery Complaint - Escalated Delivery Complaint
Cancellation - End of Term (no refund)
