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MKT2013 - CHAPTER 5

Total questions: 22

Worksheet time: 11mins

Name
Class
Date
1.

Market segmentation is the process of taking a market and dividing the buyers into distinct groups for which marketing mixes can be constructed.

a)

true

b)

false

2.

Micro-marketing is focusing on sub segments or niches with distinctive traits that may seek a special combination of benefits.

a)

true

b)

false

3.

The most popular base for segmenting markets and customer groups is geographic segmentation.

a)

true

b)

false

4.

Demographic variables are easier to measure than most other types of variables with respect to segmentation

a)

true

b)

false

5.

Psychographic segmentation occurs when a market is divided into different groups based on social class, lifestyle, or personality characteristics.

a)

true

b)

false

6.

All of the following would be ways to segment within the category of behavioral variable segmentation EXCEPT:

a)

occasions

b)

user status

c)

loyalty status

d)

lifestyle

7.

_______________ factors are the most popular bases for segmenting customer groups.

a)

Geographic

b)

Demographic

c)

Psychographic

d)

Behavioral

8.

_________________ factors or variables are generally easier to measure than most of the other types of variables or factors.

a)

Geographic

b)

Demographic

c)

Psychographic

d)

Behavioral

9.

___________________ is the process of dividing a market into different groups based on social class, lifestyle, or personality characteristics

a)

geographic

b)

demographic

c)

psychographic

d)

behavioral

10.

“Coke in the morning” is an attempt to segment according to which of the following?

a)

occasions segmentation

b)

user status

c)

loyalty status

d)

usage rate

11.

When companies market products on the basis of what the product’s attributes will do for a given segment of consumers, they are using a powerful form of behavioral segmentation known as:

a)

occasion segmentation

b)

benefit segmentation

c)

user status segmentation

d)

usage rate segmentation

12.

When companies market products on the basis of what the product’s attributes will do for a given segment of consumers, they are using a powerful form of behavioral segmentation known as:

a)

occasion segmentation

b)

benefit segmentation

c)

user status segmentation

d)

usage rate segmentation

13.

A marketing firm classifies customers as nonusers, ex-users, potential users, first-time users, and regular users. Which of the following classifications is the firm most likely using to segment its market and devise strategies for selling its products and services?

a)

user rate

b)

loyalty status

c)

benefit status

d)

user status

14.

A(n) __________________ is a set of buyers sharing common needs or characteristics that the company decides to serve.

a)

undifferentiated market

b)

market segment

c)

target market

d)

differentiated market

15.

A market-coverage strategy in which a firm decides to ignore market segment differences and go after the whole market with one offer is called:

a)

undifferentiated marketing

b)

differentiated marketing.

c)

niche marketing.

d)

micro-marketing

16.

A market-coverage strategy in which a firm decides to ignore market segment differences and go after the whole market with one offer is called:

a)

undifferentiated marketing.

b)

differentiated marketing.

c)

niche marketing

d)

micromarketing

17.

A company is practicing ________________ if it focuses on sub segments with distinctive traits that may seek a special combination of benefits.

a)

Micromarketing

b)

mass marketing

c)

segmented marketing

d)

niche marketing

18.

During which step of the marketing segmentation, targeting, and positioning process does the firm “develop a marketing mix for each segment?”

a)

market segmentation

b)

market targeting

c)

market positioning

d)

product marketing

19.

One of the major positioning errors that a company needs to avoid is that of confused positioning.

a)

true

b)

false

20.

A product’s position is the way the product is defined by consumers on important attributes.

a)

true

b)

false

21.

Today, most companies are rushing toward mass marketing because of the changing nature of the marketplace.

a)

true

b)

false

22.

Product differentiation can be along all of the following lines EXCEPT:

a)

consistency

b)

durability

c)

reliability

d)

convenient