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EXAM 1: Professional Comm. (subgrp)

Total questions: 28

Worksheet time: 1hrs 10mins

Name
Class
Date
1.
Communication is always a ___ way process.
a)
one
b)
two
c)
three
d)
four
2.

Professional Communication Channels include: (Select ALL that apply)

a)

Face to Face Interaction

b)

Telephone Conversations

c)

Presentations

d)

Reports

e)

Letters and Memos

3.

True or False. Advertising is an act to bring public notice to a product or service.

a)

True

b)

False

4.

The listening Process includes: (Select all that apply)

a)

Hearing

b)

Focusing

c)

Understanding

d)

Jumping

5.

_______________ is language that is used in a workplace environment

a)

Formal Language

b)

Tone

c)

Slang

d)

Jargon

6.

___________________ is considered "Texting Language"

a)

Formal Language

b)

Informal Language

c)

Slang

d)

Jargon

7.
__________ is the interchange of thoughts, opinions, or information by speech, writing or signs.
a)
Communication
b)
Discussion
c)
Transmission
d)
Research
8.

To establish credibility with the audience and an inviting atmosphere, the speaker should maintain steady _______.

a)

Handshake

b)

Facial expression

c)

Eye contact

d)

Body posture

9.
The person in the communication process who hears and interprets the massage
a)
Receiver
b)
Sender
10.
The person who is the source of the message.
a)
Sender
b)
Speaker
11.

Daniel and Melody are eating lunch together in the cafeteria. Melody asked Daniel about how well he did on his algebra test. Daniel answering Melody's question is an example of ______________.

a)

Feedback

b)

Noise

c)

Message

d)

Receiver

12.

How do YOU hold up your body? This is the position of the limbs or the carriage of the body as a whole.

a)

Stance

b)

Proxemics

c)

Mannerism

d)

Posture

13.

A receiving message without using words, such as through body motions, facial expressions and eye contact

a)

Communication style

b)

Personal space

c)

Non-verbal communication

d)

Direct eye contact

14.

True of false: It is best to use emoticons when requesting information from colleges and universities.

a)

True

b)

False

15.
True or False:
Feedback can be verbal and nonverbal
a)
true
b)
false
16.
Clearly saying your words so that you can be understood.
a)
Volume
b)
Articulation
c)
Rate
17.

What acronym should be used when setting goals?

a)

SMUDGE

b)

SMARTIES

c)

SMART

d)

SMORT

18.

What are the two types of SMART goals we discussed in class?

a)

Mid-Term & Wide-Term

b)

Long-term & Short-term

c)

Oversized & Supersized

d)

Never-ending & Continuous

19.

Goals should be....

a)

Clear & Specific

b)

Broad & Muddled

c)

Long Lasting & Never Ceasing

d)

Dense & Tough

20.

What does the "S" stand for in the acronym utilized for setting goals?

a)

stupid

b)

sporadic

c)

specific

d)

spontaneous

21.

What does the "M" stand for in the acronym utilized when setting goals?

a)

Measurable

b)

Minimal

c)

Marginal

d)

Maximum

22.

What does the "A" stand for in the acronym utilized when setting goals?

a)

Affordable

b)

Apprehensible

c)

Appreciated

d)

Achievable

23.

What does the "R" stand for in the acronym utilized for setting goals?

a)

rock solid

b)

reasonable

c)

reliable

d)

rampant

24.

What does the "T" stand for when utilizing the acronym for setting goals?

a)

Tempting

b)

Tentative

c)

Time-bound

d)

Tenacious

25.

(Select all that apply). Professional communication incorporates....

a)

Verbal;Nonverbal

b)

Written Communication

c)

Visual Communication

d)

Digital Communication

26.

One reason why we communicate.

a)

To aggravate my teacher

b)

Because I think I can

c)

To Inform

d)

To order a Big Mac

27.

Another reason we communicate.

a)

To raise cain

b)

To vent

c)

To persuade

d)

To challenge

28.

Another reason why we communicate.

a)

To solve problems/conflicts

b)

To show off

c)

To rise to the challenge

d)

To stay awake