BARU
Ukuran huruf
Lembar kerjaHBM Operations
Total soal: 25
Worksheet time: 18mins
Business operations is the department in a business that is responsible for:
Marketing
Finance
Production of goods/provision of services
Human resources
Which of the following products is likely to be made using job production?
Heinz baked beans
Cadburys Dairy Milk
Land Rover car
Made to measure wedding dress
Which of the following is a feature of flow production?
Products are produced continually on a production line
Products are one-off meeting customer needs exactly
Products are made in small identical groups
Cost of producing one unit is high
A benefit to a business of introducing lean production methods is that:
Unit costs should be minimised in the long term
New processes will be easily implemented
Training costs will be low
All staff will be happy to take on additional responsibilities
Which of the following stock control methods would involve frequent deliveries?
Flow production
Just in case
Job production
Just in time
A business that becomes more streamlined as a result of effective supply chain management is said to be running more:
Bureaucratically
Expensively
Efficiently
Autocratically
Which of the following is a benefit to a business of minimising waste in its supply chain?
Lower unit costs
Higher labour turnover
Higher revenue
Purchasing economies of scale can be achieved
Which of the following is a direct benefit of having an efficient logistics department?
Products arrive exactly when needed
Labour productivity will reduce
Efficiency will be minimised
Staff motivation will increase
Total quality management aims to:
Give production line staff minimal say in the level of quality standards
Check quality standards at the end of the production line
Ensure that quality is the responsibility of everyone in an organisation
Ensure a single person/single team is responsible for quality
An advantage to a business of asking customers to complete on line surveys regarding customer services is that:
An unbalanced view of quality standards may be gained
Low response rate
Cost effective to set up
Incentive to complete the surveys may need to be offered
The process of meeting customer needs successfully before, during and after a sale is called:
Procurement
Kaizen
Customer service
The sales process
An employee greeting a customer and offering help when required are specific examples of:
The sales process
Post sales service
Customer engagement
Product knowledge
Which of the following is a danger to a business of offering poor customer service?
Increased flexibility with pricing
Increased revenue
Negative word of mouth
Satisfied customers
A business that allows its customers to make purchases in store, via its website or by the telephone is called a(n):
Pure play retailer
Omni-channel retailer
E-tailer
Bricks and mortar retailer
The process of coordinating people and resources to ensure everything is in the right place at the right time is the role of which department in a business?
Logistics
Procurement
Supply chain management
Purchasing
Business operations is the department in a business that is responsible for:
Marketing
Finance
Production of goods/provision of services
Human resources
A benefit to a business of introducing lean production methods is that:
Unit costs should be minimised in the long term
New processes will be easily implemented
Training costs will be low
All staff will be happy to take on additional responsibilities
Which of the following is a benefit to a business of minimising waste in its supply chain?
Lower unit costs
Higher labour turnover
Higher revenue
Purchasing economies of scale can be achieved
Total quality management aims to:
Give production line staff minimal say in the level of quality standards
Check quality standards at the end of the production line
Ensure that quality is the responsibility of everyone in an organisation
Ensure a single person/single team is responsible for quality
A business that allows its customers to make purchases in store, via its website or by the telephone is called a(n):
Pure play retailer
Omni-channel retailer
E-tailer
Bricks and mortar retailer
A manufacturer employs 18 machinists in a workshop. During a single week, 1440 pairs of jeans are produced. Therefore, labour productivity per worker for the week was how many pairs of jeans
80 pairs
25 920 pairs
1440 pairs
18 pairs
What does kaizen mean?
Land of the rising sun
Continuous improvement
Multi-skilling
Market orientated
Which of the following is a potential disadvantage of TQM
Waste and inefficiences rise
It is expensive to implement
It is not recognised globally
It is unclear
What impact will internal economies of scale have on costs?
Total costs will fall
Average costs will rise
Variable costs will rise
Average costs will fall
