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Worksheets190 sem1 final exam
Total questions: 80
Worksheet time: 3hrs 34mins
What is ASP?
Application support protocol
Acquisition software profile
Application service provider
Acquisition support preference
Your organisation wants a new technology that will entirely change the work. To implement this new technology, you will
Prepare the implementation plan yourself.
Ask your immediate supervisor .
Meeting with stockholder.
Hire a consultant to do a feasibility study.
Technology is changing so rapidly and your experience is no longer useful when planning for new technologies.
True
False
If our major competitors have used a new technology, then we must immediately implement this technology to maintain our competitive edge.
True
False
people who have a share or an interest in an enterprise or a project, hence likely to be affected if there are changes.
IT help-desk
Stockholder
Vendor
Manufacture
New technology solutions should match the organization’s strategic direction.
True
False
What is a hybrid cloud?
A blend of public and private cloud services with orchestration between them.
A cloud service deployed across multiple offices or locations
A blend of private cloud and legacy on-premises hardware
None of the above
Smart Baby Monitor is an example of
Cloud Computing
Help-Desk Application
IOT (Internet Of Things)
None of above
one of the main part of Help Desk Software..Select all possible answers
Turnaround time
Ticket Management
The Automation Suite
None of above
Extent to which a product can be used by specified users to achieve specified goals effectively, efficiently and with satisfaction in a specified context of use
Usability
Acceptability
User Diversity
None of above
Web based Email Apps is an example of :
SaaS (Software_as_a_Service )
PaaS (Platform_as_a_Service)
IaaS (Infrastructur_as_a_Service)
None of above
What does SLA stand for
Short Limited Agreement
Shared Level Agreement
Service Level Agreement
Storage Level Agreement
Which software application will best create a graph from tables of calculations?
Spreadsheet.
Database.
Word processor.
Desktop publisher.
Which application is best to use when managing a large mailing list?
Database.
Spreadsheet.
Word processor.
Desktop publisher.
What helpdesk technique is the best way to find the cause of a problem?
Consult the fault log.
Ask direct questions.
Search the solutions database.
Refer to the asset register.
What is the best method of gathering user feedback on a new system?
Internet search.
Questionnaire.
Word of mouth.
Vendor website.
You can make telephone calls over the internet using a technology called
Skynet
Internet
Telenet
Voip
A device that is not installed directly on the motherboard is called a
input
Output
Peripheral
Parallel
A user wants to connect multiple peripheral devices, including a printer, mouse and keyboard wirelessly to a laptop. Which technology would you recommend
Cellular
Bluetooth
ADSL
IrDA
What is a correct IT helpdesk procedure?
To deal with important queries only.
To log calls with major problems.
To write a detailed report on all calls received.
To log all calls received.
What is the best way of providing detailed technical support?
Onsite Instruction.
Induction course.
Large group conference.
Webinar.
Electric Current Unit is
V
I
A
R
In a Series Circuit the value of Voltage is -------------- across each component
Same
Always zero
Negative value
Shared
Which type of Electrical circuit is More efficient?
Direct current
Series Circuit
Parallel Circuit
Alternating current
A Series Circuit can be described as:
Only one path for current to flow in a closed circuit
The components are connected side by side
Other components will function even if one components breaks down, each have their own independent circuit
more than one path for current to flow in a closed circuit
Which measuring instrument used to measure current , Resistance and voltage ?
Multi-meters
amperes
Watt-meters
Voltmeters
Which measuring instrument used to measure the current in a circuit?
Multi-meters
amperes
Watt-meters
Voltmeters
Which type of the current that electric charge only flows in one direction?
AD
Direct current
Alternating current
Voltage
---------------- is the time rate of flow of electrical charge through a conductor or circuit element
Electrical current
The voltage
Resistance
Series Circuit
They use IP addresses to forward packets to other networks.
They contain tables of IP addresses along with optimal routes to other networks.
The Linksys E2500 is an example of it.
192.168.20.50
Linux is an example of
Single user OS
Operating system
Power consumption
Open source OS
The final step in the problem solving process is
Finding possible solutions
Document and Log the problem solutions
Recognizing and defining the problem
Identify the problem
The first step in the problem solving process is :
Identify and Recognize the problem
Log the problem
Planning and preparing to implement the solution
Test system functionality
Best resources of information for hardware and software products:
Warranty
Sales invoice
Vendor website
Asking friends
______ is type of installation method of an operating system?
Using CDs or DVDs.
Connect router to firewall
Update windows features
install required driver
Organization documents For IT contains
Service Level Management
The contract with the suppliers
The Business plans for the cash flow
Warranty Agreement
Mandatory User Profiles is
Profile that local system created automatically, when the user log off data and settings will be save
Profile that the network administrator create ,when the user log off data and settings will be deleted
Profile to manage password and setting
Create on the server , when the user log off data and settings will be saved
What should be the extension to execute files that could be harmfully for the system ?
.COM
.EXE
.DOC
NTFS
Which of the following Operating System does not implement multitasking truly?
Linux Ubuntu operating system
MS DOS operating system
Mac XOS
windows 8 operating system
Operating system License ?
Describes the free rights pertaining to the authorized use of OS
Allows users to review and modify the source code
Collection of instructions that enable the user to interact with a computer
denied users from reviewing and modify the source code
What is the default subent mask for the Class C network?
255.255.254.0
255.255.252.0
255.255.255.128
255.255.255.0
Which of the following is the valid host range for the IP address 192.168.168.188 255.255.255.192 ?
192.168.168.129–190
192.168.168.129–191
192.168.168.128–190
192.168.168.128–192
Which class of IP address provides a maximum of only 254 host addresses per network ID?
A
B
C
D
How many usable hosts can we get when i use 255.255.255.252 as the subnet mask in the ip?
1
5
4
2
3
A business's unique address on the internet is:
Trademark
Design right
Domain name
Patent
Passwords are what type of control?
Preventive
Detective
Corrective
Deterrent
What role does biometrics play in access control?
Authorization
Authentication
Accountability
Both Authentication and Authorization
The actions and penalties taken according to following the rules:
Rules
Standards
Regulations
Laws
Standards made to achieve their aims and goals:
Rules
Standards
Policies
Compliance
Steps of applying standards to achieve compliance to rules:
Policies
Procedures
Laws
Standards
It is the step where identifying how the change may impact the infrastructure, business operations, and budget:
Analyze and Justify the Change
Approve and Schedule the Change
Plan and Complete the Implementation of the Change
Post-Implementation Review
Plan and Complete the Implementation of the Change means:
Developing the technical requirements, reviewing the specific implementation steps and then completing the change
Ensure whether the change has achieved the desired goals
Record an efficient process for routing the Request for Change for approval or rejection of the change
Creating a new change record
What you can do if you fail the auditing?
Rebuild the organization’s standards
Take a use of failed reports to solve the problems and issues
Try to find another auditor
Do nothing!
A customer of construction company is moving, their new market does not have Mobile coverage, so they want to deactivate their account:
Send customer to the store to complete his request
Offer customer prepaid choice
Help customer to the mobile app to complete the payment
No follow-up needed. This comment is complete and states the what and the why
A business plan is important for a new business for all of the following reasons EXCEPT:
It makes you think about all aspects of your business
It can help you communicate your ideas to others
It guarantees you will get financing for your business
It can serve as a tool for managing your business
What is a computer-based system that allows people to communicate simultaneously from different locations via telephone, e-mail, or video?
Internet
Groupware
Data communication network
Electronic conference
E-commerce does not include:
A business’s interaction with its suppliers
Interactions among the various departments within the business
A business’s interaction with its customers
Interaction among the geographically dispersed units of the business
Which of the following is not suitable for image editing?
Desktop publishing
Spreadsheet
Video editing
Word processing
It is a kind of network that enable us to consolidate disparate networks onto a one to take the benefit of using different services between different devices:
Multiple services-multiple networks
Wide area networks
Local area networks
Converged networks
Which of the following statements best describes a quality product?
The most expensive product of its kind on the market
One that meets customer needs and expectations
One that has a low number of complaints
The cheapest product on the market
