WorksheetsBill - Loise :)
Total questions: 20
Worksheet time: 10mins
Accounts are billed for charges within your billing cycle, but you pay after the end of that cycle.
Bill Arrears
Pay Later Bill
Bill Now
Bill Current
All billing notifications from T-Mobile,_____________ are printed in the bill language chosen.
including SMS
except for SMS
including email
except for email
Gerald has a postpaid account and he wants to change his bill due date from every 3rd of the month to the 23rd of the month, what is Gerald's new Bill close date?
03
12
22
02
The account is billed for the billing cycle, and the due date for these charges is within that same bill cycle.
Complex Bill
Bill Arrears
Bill Current
None of the above
___________________ accounts don't receive paper statements. All except mailing information in the Bill release information table is applicable.
Individual
No Credit Check (NCC)
Special
all of the above
True or False, Only the BRP can request a bill cycle change.
True
Maybe
False
I don't know
Can a pending bill cycle change be deleted?
I don't know
Maybe
No, because it is still pending.
Yes.
Account will NOT be eligible for Bill cycle change if: (Select all that applies)
Account has had a previous bill cycle change.
Account is attached to a Corporate Node and information is populated in the CA Info field.
No Credit Check (NCC) accounts.
Payment history shows late payments made in the last six months.
Maybe all
True or false: Immediately balance impacting credits and adjustments will display in a separate itemized section but not including associated taxes.
Maybe
True
False
I don't think so
Once the account is canceled customers can pay their final bill the following ways: (Select all that applies)
Autopay
Care
T-mobile app
Mailed payment
Where can you pull up Final Bill Estimator ?
Quicksee
Quickview
Samson
Delilah
Watson
True or False: A final bill can be asked for before the end of the bill cycle
True
Maybe
I don't know yet
False
Bill Arrears final bill will include: (Select all that applies)
Charges for monthly rate plan and features through the end of the current billing cycle.
One-time charges, usage, or services in the last bill cycle, such as overage or market purchases.
Associated taxes.
Any adjustments or bill credits owed. Any adjustments or bill credits owed.
True or False: Some credit balances may be eligible for a refund once the final bill has been produced.
True
False
I do not know
Maybe
Bill Current final bill will include: (Select all that applies)
One-time charges, usage, or services in the last bill cycle, such as overage or market purchases.
One time account
Any adjustments or bill credits owed.
Customers who cancel mid-cycle, whether they have or haven't received their bill yet, should pay their current bill as usual. They will receive an adjusted final bill, reflecting any adjustments or bill credits owed
Do we proactively offer to waive $8 payment support fee without the customer asking/disputing for it ?
YES to make cx happy
No
YES for 10
Maybe
Account is suspended for High Balance (HBLT) and needs to make a payment: Are we going to adjust payment support fee for this reason ?
No
Yes
Maybe
I feel its a yes
Where do you check the date of account suspension for nonpayment/ladex?
Samson - Collection Tab
No option for that
Quikview
Dash
What are the approved scenarios for Manual Restore without payment ?
Account suspended after PA was set up , Adjustments or credits in pending status , Missing payment
Fraudulent returned payment, Payment already posted
Payment posting delays ,Payment reversal , Weather/disaster collections hold
Account on hold due to weather
How do we treat Past due delinquent NCC accounts?
Must pay the entire balance to restore the account from suspension.
Late fees and restore fees are not charged.
Not eligible for payment arrangements.
Create payment arrangement.
