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WorksheetsHSII 1.02 Communication
Total questions: 21
Worksheet time: 11mins
Angelina is taking care of a patient from Africa that speaks French. What type of communication BARRIER is this?
personal (attitudes, emotions, labeling, preconceptions, prejudices, resistance to change)
physical (physical challenges, cognitive, sensory and/or speech impairment
cultural (language differences, health practices and beliefs and/or religions)
environmental (activity level, comfort level, noise, physical arrangement, time)
Mr. Lee is a 100 year old Caucasian woman that grew up in the 1900's. She refuses care from nurse Jimmy. What type of communication BARRIER is this?
personal (attitudes, emotions, labeling, preconceptions, prejudices, resistance to change)
physical (cognitive, sensory and/or speech impairment or physical challenges)
cultural (language differences, health practices and beliefs and/or religions)
environmental (activity level, comfort level, noise, physical arrangement and/or time)
Mr. Barefoot has been diagnosed with a CVA. He has dysphagia (difficulty swallowing), dysarthria (difficulty speaking) and has hemiopia (partial blindness). What type of communication BARRIER does Mr. Barefoot have?
personal (attitudes, emotions, labeling, preconceptions, prejudices and/or resistance to change)
physical (physical challenges, cognitive, sensory and/or speech impairment)
cultural (language differences, health practices and beliefs and/or religions)
environmental (activity level, comfort level, noise, physical arrangement and/or time)
Morgan takes her HSII class in Mrs. Massengill's room. The room temperature is 88 degrees Fahrenheit and it is next to the band room. What type of communication BARRIER is this?
personal (attitudes, emotions, labeling, preconceptions, prejudices and/or resistance to change)
physical (cognitive, sensory or speech impairment and/or physical challenges)
cultural (language differences, health practices and beliefs and/or religions)
environmental (activity level, comfort level, noise, physical arrangement and/or time)
Dr. Strickland was explaining ADHD treatment to her patient and his mother. The mother said "my soon is not taking any ADHD meds b/c I have heard they will make him crazy". What type of communication BARRIER is this?
Personal
Physical
Cultural
Environmental
Which is an example of a physical barrier?
patient wearing a hearing aid
patient wearing a pair of Air Nikes
patient who is upset over a loved one passing
a Chinese lady that speaks only Mandarin
Which of the following is an example of a Cultural barrier?
A patient that is deconditioned and is unable to walk.
A patient that is upset and cursing
A patient that has dysarthria
A patient's family member wanting to perform a ceremonial bath before surgery
Which of the following is an example of environmental BARRIER?
A patient that can't sleep in room 4 b/c the patient in room 5 has been screaming all night.
A patient that is mad b/c he did not get his pain medicine when he wanted it.
A patient that has dementia.
A patient that speaks only Spanish
In our classroom, Mrs. Massengill is teaching the skill of CPR to her students. Who is the receiver?
Mrs. Massengill
the skill of CPR
students
In our classroom, Mrs. Massengill is teaching the skill of CPR to her students. Who is the sender?
students
skill of CPR
Mrs. Massengill
In our classroom, Mrs. Massengill is teaching the skill of CPR to her students. What is the message?
Mrs. Massengill
skill of CPR
students
An example of oral reporting is:
a nurse writing his/her report down for the oncoming nurse
texting the report from nurse to nurse
nurse reporting verbally to an oncoming nurse at the beginning of the shift
group of interdisciplinary staff members rounding on all CVA patients
A patient's medical document is a _______ document.
legal
public
The computer system was down so Nurse Priscilla had to chart on paper for part of her 12 hour shift. She accidentally charted a treatment in the wrong patient's chart. What should she do to correct it?
chart with an ink pen and use white out
chart with a pencil so you can erase any mistakes
chart with an ink pen and scribble through the mistake
amend it- draw one line through it, initial it and date it
There are 4 parts to the communication process: engagement, understanding, education and sense of partnership. Which of the following are true in the engagement process?
introducing yourself to the patient
allow the patient to talk without interrupting him/her
both are true
There are 4 parts to the communication process: engagement, understanding, education and sense of partnership. Which of the following is an example of a nurse utilizing the understanding process?
Sharing anecdotes with the patient (sharing a personal story to get your point across)
the healthcare professional allows the patient to share his/her thoughts and feelings
both are true
There are 4 parts to the communication process: engagement, understanding, education and sense of partnership. Which of the following are true in the education process?
make sure all the patient's questions are addressed
do not allow for any questions to be answered
use ambiguous terms
There are 4 parts to the communication process: engagement, understanding, education and sense of partnership. Which of the following are true in the sense of partnership?
healthcare professional and patient working together to get him stronger
avoid critical questioning
use active listening skills such as reflection, restatement, and clarification, do not interrupt, and pay attention
all are correct
Hannah's 9 month old baby is crying and upset in Dr. Blackman's examining room. Hannah holds and cuddles him. What type of communication STRATEGY is being used by the mother?
personal (use appropriate terms that pats can understand; recognize influences and barriers to overcome them; control behavior)
physical (depends on the impairment)
cultural (speak slowly, get an interpreter, use gestures or pictures, avoid slang, know the religious practices of others, be respectful of the practices of others, be aware of what eye contact, gestures and body language say to people of various cultures
environmental ( accessible patient care areas; calm, quiet environment; private area)
The CNA delivers a lunch tray to a visually impaired patient. The CNA tells the patient that his plate is like a clock: meat is at 6:00, potatoes are a 9, peas are at 11:00 and his dessert is at 1:00. This is an example of which communication STRATEGY?
physical (depends on the impairment: visual, hearing, cognitive, speech or a physical challenge)
personal (use appropriate terms that patients can understand; recognize influences and barriers to overcome them; control behavior)
cultural (speak slowly, get an interpreter, use gestures or pictures, avoid slang, know the religious practices of others, be respectful of the practices of others, be aware of what eye contact, gestures and body language say to people of various cultures
Environmental (accessible patient care areas; calm, quiet environment and private area)
What is an example on nonverbal communication?
DJ patting Anna on the shoulder
Alba giving "mean eyes" to Tazmin
Mrs. Massengill standing in front of the class with her arms crossed
all are true
