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WorksheetsSmartHub On Easy Payment
Total questions: 16
Worksheet time: 17mins
What is the market price of the new ZTE MF279 SmartHub?
$ 270
$ 300
$ 150
$ 100
The Customer Service Agreement (CSA) will display a recurring monthly charge of $11.25/month for the ZTE MF279. How much bill credit the customers will receive per month on their invoice?
$1.25
$2.25
$5
All points are invalid
With the ZTE MF279, how many Wi-Fi enabled devices we can connect?
20 Devices
10 Devices
15 Devices
32 Devices
True or False: The ZTE MF279 does have a battery for backup power.
TRUE
FALSE
True o False: It’s a TELUS business decision to introduce a mandatory Connection fee, which is charged with all activations and renewals transacted in assisting sales channels (i.e. in-store, door-to-door or call center). The connection fee will be on the customer’s first/next bill. The fee is charged for all activations and renewals transacted in all sales channels, except online.
True
False
What are the benefits for the customer when purchasing SmartHub on easy payment offer? Select from the following options.
Large data buckets and competitive pricing
Best Customer Service
Canada’s most reliable 4G mobile network
One provider for both Internet and Home services
All points are valid
What are average download speeds with TELUS LTE Network?
12-50Mbps
25-42Mbps
12-25 Mbps
12-100Mbps
What is the easy payment for ZTE MF279 SmartHub on a 2-year service agreement (Without the promo offer)?
$10/month
$20/month
$15/month
All points are invalid
True or False: TELUS Easy Payment for SmartHub allows customers to own their hardware. This is not a rental fee as the payments end after 24 months.
True
False
What are some of the key factors that impact customer's Wi-Fi coverage and speeds? Select the correct answer from the following options.
Home construction materials E.g. concrete, brick and heated floors
Electronic devices that emit interference E.g. microwaves, baby monitors and Bluetooth speakers
Home decorations that reflect or distort E.g. Mirrors and fish tanks
All points are valid
Which is not one of the features of SmartHub? Select from the following options?
Powered by the TELUS LTE Network
Large data allowances at competitive rates
Download speeds up to 25 Mbps
High speed Wi-Fi that lets you connect a few devices
True or False: Customer can connect a fax machine with the SmartHub.
True
False
True or False: With the easy payment offer, customers will have to pay the taxes upfront when they sign up on a 2 year service agreement.
True
False
When quoting the mandatory connection fee for Smartphone’s, tablets, and other mobility connection. What are the important things to remember in order to avoid a poor customer experience?
Do not indicate this is a “one time” connection fee; say per line instead
No closing tool/waiver to offset the connection fee
Do not indicate this is CRTC requirement
All points are valid
Fact or Fiction: The new ZTE MF279 will NOT support voice calls if purchased with the Rural Smart Hub plans.
FACT
FICTION
Once the 24 month term is over, the SmartHub rate plans fee will be increased by what amount?
$5
$10
$15
All points are invalid
