WorksheetsProblem solving and decision making
Total questions: 10
Worksheet time: 10mins
Problems can be:
short-term
medium-term
long-term
All three
To solve a problem you must first:
analyse the rpoblem
generate potential solutions
take action
define the problem
Leaders must:
seek to resolve the problem themselves
seek to resove the problem quickly
support those closest to problem to determine their own solutions
Creative thinking is:
drawing the solutions
takes too long
airy fairy
open ended, divergent and imaginative
Critical thinking is:
very negative
too logical
involves analysing and developing possibilities
only looks at the facts
Cognitive biases are:
lack of IQ
Lack of EQ
distortions in the way we perceive reality
favouritism
Problem solving is a:
skill for managers
skill inherent in everyone
impossibility for some people
only for very experienced people
When analysing problems, you must:
why?
when?
where?
ask yourself and others all three
When generating potential solutions, it is a good idea to:
ask everyone involved
have a mixture of 'right' and 'left' brain thinkers
provide solutions that are quick fixes
narrow the solutions to a few
Once the solution has been put in place:
it should solve the problem
review the solution at the timeframe specified
stick to the solution steadfastly
continually observe and feedback using the success indicators in the action plan
