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WorksheetsOCR 1-9 Business - 3.3 Communication
Total questions: 10
Worksheet time: 3mins
Name
Class
Date
1.
Which of the following statements is false?
a)
Digital communication involves the electronic transfer of information
b)
Mobile phones, tablets and computers are ways to transfer electronic communication
c)
Digital communication has helped business conduct worldwide business with more efficiency
d)
The use of digital communication means there is no longer a need for verbal communication
2.
Horizontal communication is
a)
Communication between two people on the same level within an organisation structure
b)
When communication occurs between staff and customers
c)
Communication between a manager and the staff they are responsible for
d)
The use of digital communication devices to send a message
3.
Which of the following is an advantage of holding meetings
a)
Staff are able to get time away from their normal work to talk about problems
b)
It allows customers views to be explained to the managers
c)
Points can be emphasised with body language and tone
d)
Everybody will be forced to listen to the speaker and pay attention to the important messages
4.
Which of the following is an advantage of written communication?
a)
It is always formal and creates a positive company image
b)
It will be easily understood by the person who receives the message
c)
It will be delivered on time
d)
The message can be re-read if the person doesn't understand it first time
5.
Why has the use of social media grown as a method of communicating with customers?
a)
It is much cheaper than other methods
b)
It allows communication with a mass audience with little effort
c)
It allows constant updates to be added
d)
It allows customers to give feedback on the things they are seeing by making comments
e)
All of these reasons
6.
Which of the following is a disadvantage of running a business website?
a)
People might not like the way it looks
b)
It can only be accessed by people within the country it was created
c)
There is a risk that the website could go down, halting business activity
d)
The cost of running a website is incredibly high
e)
All of these reasons
7.
Why would the school not use SMS as a communicaiton method to tell a parent their child had been excluded?
a)
It costs a lot to set up
b)
It would be too informal
c)
Parents might not see the text in time
d)
It only has a short number of characters to use
8.
True or false: Internal communication is more important that external communication
a)
True
b)
False
9.
Which of the following functional areas would most likely communicate with suppliers?
a)
Finance
b)
HR
c)
Procurement
d)
Operations
e)
Leadership
10.
True or false: Developments in digital technology has made effective communication more expensive
a)
True
b)
False
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