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WorksheetsExceptions and Waiver Policy
Total questions: 10
Worksheet time: 5mins
When should you use a waiver during an exchange?
Every enroute exchange
If the passenger missed his flight
Whenever you are not following the fare rules of the ticket
When processing a same day change
How do you validate a waiver?
Type * and the waiver into Sabre
Read the waiver requirements and rules on the airline website
Ask the RES to look it up
Read the rules of the ticket
Do all waivers allow refunds?
no
yes
What do you use to price the new ticket the same as the original one?
WP
WPNC
P4
WPNCB
How do you create a Phase IV?
Phase IV Script
WDB(DATE OF TICKET)
LUCKEY
All of the above
What does ETOE refer to?
Where to put the waiver
Equal Travel Over Everything
The agency that licenses Egencia
The acronym for a Phase IV
What does the O in ETOE mean?
Odd
Optimum
OTA
OSI
Besides the waiver itself, what other information do you need from the airline agent?
Total mileage of the trip
The agent's name. sine and location
Alternate airports that are located within 50 miles
Her phone number
When adding the waiver to the Tour Code box be sure to:
add the waiver at the very end
delete everything else and add the waiver
add the waiver to the very beginning
if there is a tour code don't add the waiver
When adding the waiver to the Endorsement Line be sure to:
Add the waiver code to the beginning of the existing endorsement line, with a slash between entries
Add the waiver code to the end of the existing endorsement line, with a slash between entries
Do not add the waiver code here
Delete everything else in the endorsement line and add the waiver code
