WorksheetsOrganizational behavior Rev 2
Total questions: 17
Worksheet time: 17mins
The communication process involves a sender, a receiver o receipient, the medium or channel and the feedback.
True
False
The absence of feedback during the communication process can constitute "noise"
True
False
Examples of failures in the communication process can be...
Noise: misinterpretations because of cultural messages
Semantic errors
Gossip from the sender of the receiver
All of the answers
It is not a purpose of the corporate (organizational) communication...
To promote open dialogue
To inform about changes
To establish confident relationships
None of the answers
Formal channels don't follow hierarchy
True
False
Effectiveness of communication does not guarantee efficiency or vice versa.
True
False
Communication is relevant to manage change and avoid change resistance
True
False
Two of the greatest challenges of today's organizations are...
Different generations and globalization (diversity)
Cost management and different generations
Internationalization and cost management
Individual behavior and costs
The challenge of managing different generations entails getting to know different ways of communicating and working together
True
False
Three elements of structure are
Artifacts, values and assumptions
Line of command, power-distance, job division
Hierarchy, values, power
Structure, power, job-division
It is more difficult to change someone who doesn't want to change and can change, in contrast to someone who wants to change but doesn't know how to
True
False
Even if it needs both attributes, leadership is based mostly on...
Power (potestas)
Authority (autorictas)
High performance teams have...
Identified roles and fair distribution
Recognized leadership
Shared vision
All of the answers
A leader always is/has all of the following characteristics EXCEPT...
Charismatic and extroverted
An identified target or need
A clear idea of the environment and media to achieve a goal
Persistent (knowledge, conviction)
Values are...
Underlined assumptions
Guidelines for people's behaviors
Tangible things
Artifacts
Personality consists of...
Character and temper
Emotional intelligence and character
Character and motivation
Temper and IQ
To be emotionally intelligent, the first step is to manage others' emotions
True
False
