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WorksheetsPRE-TEST - CHAPTER 3
Total questions: 15
Worksheet time: 6mins
It is a mandatory process for hotels of all sizes, categories, and services.
Audit
Night Audit
Auditing
Night Auditing
These are the major functions of a night audit except:
Ensures rollover from one business day to the next day
Verifies posted entries to guest/non-guest accounts
Reconciles all front office cash counters/accounts
Complicates room status and rate discrepancies
STEPS IN THE NIGHT AUDIT PROCESS
1. Reconcile room status
2. Verify room rates
3. Total outstanding charge posting
4. Verify no-shows of the day
5.Balance all departmental accounts
2,3,1,5,4
1,2,3,4,5
3,1,2,4,5
2,4,1,3,5
Night Audit Room details report captures the total number of rooms and their total guests under each category such as occupied rooms, available rooms, day-use rooms, etc., for the day.
TRUE
FALSE
It changes translate into changes in consumer demand for both industrial and consumer products and services.
Key External Forces
External Forces
key Internal Forces
Internal Forces
It entails firms striving to compete in attractive industries, avoiding weak or faltering industries, and gaining a full understanding of key external factor relationships.
Industrial Organization (I/O)
Competitive Intelligence (CI)
External Factor Evaluation (EFE)
Competitive Profile Matrix (CPM)
It identifies a firm’s major competitors and their particular strengths and weaknesses about a sample firm’s strategic position.
COMPETITIVE PROFILE MATRIX (CPM)
EXTERNAL FACTOR EVALUATION (EFE) MATRIX
COMPETITIVE INTELLIGENCE (CI) PROGRAM
INDUSTRIAL ORGANIZATION (I/O) VIEW
It is a systematic and ethical process of gathering and analyzing information about the competition’s activities, and general business trends to further a business’s owns goals
COMPETITIVE INTELLIGENCE (CI) PROGRAMS
INDUSTRIAL ORGANIZATION (I/O) VIEW
EXTERNAL FACTOR EVALUATION (EFE) MATRIX
COMPETITIVE PROFILE MATRIX (CPM)
It allows strategists to summarize and evaluate economic, social, cultural, demographic, environmental, political, governmental, legal, technological, and competitive information.
COMPETITIVE PROFILE MATRIX (CPM)
COMPETITIVE INTELLIGENCE (CI) PROGRAMS
INDUSTRIAL ORGANIZATION (I/O) VIEW
EXTERNAL FACTOR EVALUATION (EFE) MATRIX
FIRMS AFFECTING FIRM PERFORMANCE except:
Economies of scale
Barriers to market entry
Product differentiation
Level of competitiveness
None of the above
(a) management is one of the key responsibilities of a strategist because •It represents major opportunities and threats that must be considered in formulating strategies.
It is a widely used approach for developing strategies in many industries.
MASLOW'S HIERARCHY OF NEEDS
PORTER’S FIVE-FORCES MODEL
ENTREPRENEURIAL APPROACH
EVOLUTIONARY APPROACH
PORTER’S FIVE-FORCES MODEL are the following except:
Rivalry among competitive firms
Potential entry of new customer
Potential development of substitute products
Bargaining power of suppliers
Bargaining power of consumers
An important part of an external audit is identifying rival firms and determining their strengths, weaknesses, opportunities, threats, objectives, and strategies.
TRUE
FALSE
Quantitative forecasts are the most appropriate when historical data are available and when the relationships among key variables are expected to remain the same in the future.
TRUE
FALSE
