WorksheetsActive Listening Workshop
Total questions: 15
Worksheet time: 8mins
Why was Carl Rogers interested in the theory of active listening?
He saw listening as a therapeutic act
He believed that people have the capacity for self-understanding and self-correction
His focus was on the subjective experience of the client
All of the above
What is self-actualization of an active listener?
Telling the speaker what do to, since you know more than them
The ability to complete multiple tasks, while making the speaker think you are listening to them
Being fully present with the speaker while encouraging their natural tendency for improvement and growth
Remembering everything the speaker tells you, in order to rephrase it back to them
What is an example of golden words?
"I now know all your secrets"
"Don't forget to pay me before you leave"
"Thank you for sharing your story"
"I don't have time for this"
What is an example of minimal encouraging words?
"Yes"
"I hear you"
"Hmmm"
All of the above
What type of questions are asked for clarification during active listening?
No questions are asked, you must trust the process
Only questions relating to how the client feels
Open-ended questions
Closed-ended questions
Which of the following are examples of an open-ended question?
"What do you think about this?"
"How do you feel?"
"Did that hurt your feelings?"
"Are you happy you came?"
What did Carl Rogers mean by active listening?
Listening to the words
Listening to the feelings
Listening to the cues
All of the above
What did Carl Rogers mean by paraphrasing?
Parroting
Rephrasing what you heard using the client's terminology
Telling the client what they want to hear
None of the above
What is positive regard?
A reminder that the therapist always knows what's best for the client
Always agreeing with the client, regardless of your differences
Nodding your head to reassuring the client
To provide human support and respect in all circumstances
Which of the following are examples of positive regard?
"It sounds like this has been difficult for you"
"No wonder none of your relationships ever work out"
"Don't worry so much, this is a common problem, you'll be fine"
"I respect your decision to do so"
Should the active listener preach to the speaker?
Sometimes it is necessary
Never preach to the speaker
Yes, this is a good tradition
Only if you're a priest
Does the active listener make an active effort to uncover the speaker's secrets?
Sometimes, it is important to know private things about the speaker
Never dig for secrets from the speaker, especially out of personal interest
Always, that is part of the job description
Only if the speaker is overly private, and it's interfering with treatment
Which of the following is NOT an example of non-verbal active listening?
Giving genuine feedback
Nodding of the head in encouragement
Keeping eye contact based on the comfort level
Allowing for some sacred silence
What is an example of a communication blocker?
Asking "why" questions
Preaching
Advising
All of the above
What are some benefits of active listening?
Builds trust between the listener and the speaker
It's a great tool for learning other people's secrets
Helps resolve disputes and manage conflict
Leads to a better understanding of ourselves and others
