Customers who have developed brand loyalty for a product will use routine decision making.

Salespeople are connected while away from an office through mobile devices or laptops programmed to interface with company computer systems.

After visiting a customer, a sales representative rarely reports on the sales call.

The Dixon family hired a travel agent to help arrange a vacation. They have already planned and taken trips to many U.S. destinations. What type of decision making will they likely use to plan their trip?

What system involves finding customers and keeping them satisfied?

Susan has always purchased Clinque products since she has never had problems with those products. She has decided to buy a new makeup line that Clinque has produced. What decision-making process has he used?

What protects customers from fraudulent or unethical selling practices?

Which of the following is NOT a step used when training a new employee?

Who establishes the guidelines and policies for the sales team?

A goal set for the month by a sales manager.

To show appreciation, a company may offer regular patrons rewards. What is this an example of?

Bill and Steve started a computer business in Steve's garage. Now they have so many customers that they must find and rent store space. Selecting the space will require what type of decision making?

Subscription CRM services are sometimes purchased and customized for businesses by Web-based companies. Which is an example of this type of company?

Companies can solidify their relationships with customers by using this as a quick and efficient method of communication.

Sales representatives will make this when they visit a customer without an appointment.

Helping customers make satisfying buying decisions with ongoing relationship

This provides customers with online purchases and product information.

The decision making that is used with little or no previous experience with an item.

The type of selling where the sales exchanges are between two or more companies.

Who gather information about customers and advise on products suited to need?

Companies in touch with customers via Facebook and Instagram are using this technology.

What is the system of finding customers and keeping them satisfied?

What is using phone solicitation to make a sale?

What is direct contact between a salesperson and a customer?

The type of compensation where payment is made when an item is sold.

Which of the following is NOT one of the six steps of a sale?