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MK325E Consumer Behavior - Learning & Memory

Total questions: 10

Worksheet time: 3mins

Name
Class
Date
1.

__________ occurs as the person learns to perform behaviours that produce positive outcomes and avoid those that result in negative outcomes.

a)

Classical conditioning

b)

Operant conditioning

c)

Cognitive learning

d)

Observational learning

2.

"A child receives a star for every five words spelled correctly" is an example of:

a)

fixed ratio

b)

variable ratio

c)

fixed interval

d)

variable interval

3.

Consumer learns that responses no longer produce positive outcomes. This is an example of ___________ learning outcome.

a)

Positive reinforcement

b)

Negative reinforcement

c)

Extinction

d)

Punishment

4.

__________ has high capacity.

a)

Sensory memory

b)

Short-term memory

c)

Long-term memory

d)

Permanent memory

5.

Process that leads to observational learning starts with attention and is followed by...

a)

Production processes

b)

Retention

c)

Motivation

d)

Learning

6.

__________ is used to increase the behavior, while __________ is used to decrease the behavior.

a)

Positive reinforcement; Negative reinforcement

b)

Extinction; Negative reinforcement

c)

Negative reinforcement; Punishment

d)

Positive reinforcement; Punishment

7.

"A self-employed person being paid at unpredictable times" is an example of.

a)

fixed ratio

b)

variable ratio

c)

fixed interval

d)

variable interval

8.

Making a judgment about something based on information you received that your brain processes is called...

a)

cognitive learning

b)

observational learning

c)

operant learning

d)

classical learning

9.

The process of shifting sensory memory into short-term memory is called:

a)

encoding

b)

attention

c)

storage

d)

retrieval

10.

__________ is when people are prone to unintentionally forgetting information.

a)

Response bias

b)

Memory lapses

c)

Memory for facts vs feelings

d)

Memory restorage