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WorksheetsDrive Thru Lane Sensor
Total questions: 10
Worksheet time: 2mins
What is CSS?
Contact Service Speed
Customer Service Speed
Contact Speed Service
How do you compute for DT Total Time?
Ordering Time + Payment Time + Assembly Time
Ordering Time + Payment Time + Assembly Time + Queuing Time + Drive Time from W1 to W2
Ordering Time + Payment Time + Assembly Time + Queuing Time + Drive Time from bang bar to W2
Where to email if with request for reset or retrieval of password?
support@appetite-labs.com
support@jollibee.com.ph
IMSupport@jollibee.com.ph
This shows the elapsed time per touch point and location of cars along the driveway
Ranking Screen
Timer Screen
Drive Thru Zone
What's our customers perception in Jollibee Drive Thru Speed?
Faster than ideal length
Slower than ideal length
Same as ideal length
This shows each store’s ranking against other stores in the system
Timer Screen
Timer and Ranking Screens
Ranking Screen
If you want improvements in Drive Thru, do something _________________
similar or status quo
new and different
easier and requires no effort
Aside from speed, what other improvements can we get if we invest in DTLS?
It improves team productivity
It makes Drive Thru business more efficient
Both A and B
What are the audio tones that will signal the store?
Audio tone when car enters the lane
Audio tone when you are about to miss the target
Audio tone when you missed the target
All of the above
What does Car Hour-Today column shows?
Number of cars that meet the standard DT TAT of 120 seconds
Number of cars that passed through the DT driveway within the hour and the total cars for the entire day
Number of cars that passed thru the DT driveway within the hour
