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WorksheetsAccounts Easy
Total questions: 10
Worksheet time: 10mins
What's the timeframe for a represented refund?
3-5 days
5-10 days
1 month
immediately
What's the timeframe for a refund coming from a bank that has been autoswept?
3-5 days
1 billing cycle
3-5 going to PP, then another 3-5 going back to the bank
3hrs
What's the clearing timeframe for an echeck from Canada?
3-5 days
6-8 days
1 billing cycle
6 days
What is the sequence for an iACH representment?
PP Bal - Bank - Bank - Card - PP Balance - Neg Bal
Bank - Bank - Card - PP Balance
PP Bal - Bank - Card - PP Bal
PP Bal - Bank - Card - PP Bal
For validation, name on the account is Angeline Santos, the caller is Angie. Can we assist?
NO. Ask for the account holder.
YES. Why? (Explain after.)
NO. Registered name on the account needs to be provided.
YES. Angie is considered as a nickname.
When can we start tracing a cc refund if the cx claims it did not show on their end?
After 30 days
14 Days after the refund was requested
After 2-5 business day
5 business days
If a Red Pindrop appears, how do we treat the call?
No need to validate. Treat it as an unvalidated account.
Validate completely. Assist further.
Transfer to PayPal Manager.
Transfer to Limitations.
How can a customer add funds to a PayPal account?
Receive payments. Bank account. PayPal Cash. Check.
CC/DC. Receive payments. Bank account.
Receive payments. Bank account. Prepaid Card. PayPal Extras.
Receive payments. Bank account. PayPal Credit.
What is the sequence for an iACH representment?
PP Bal - Bank - Bank - Card - PP Balance - Neg Bal
PP Bal - Bank - Card - PP Bal
Bank - Bank - Card - PP Balance
Bank - Bank - Echeck - Card - PP Balance
What is the sequence for an iACH representment resulting to negative balance?
Bank - Bank - Card - PP Balance - Negative - Bank
Bank - Bank - Card - PP Balance
PP Bal - Bank - Bank - Card - PP Balance - Neg Bal
PP Bal - Bank - Card - PP Bal
