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WorksheetsOBDF Quiz
Total questions: 11
Worksheet time: 6mins
Where is the best place to find Outbound Campaign Information? Select all that apply
Outbound Playbook
Milo > Reference > Store Operations > Outbound Calling
Milo > Reference >Store Operations > CRM
Go/outbound
What is an objection?
An expression or feeling of disapproval or opposition, a reason for disagreeing
An expression or saying no to something
A thing that you might do/say if you don't want something
The action of telling someone- No
What are some of the pieces of info a rep can ask for if the customer doesn't remember their PIN#? Select all that apply.
DOB
Spouse's Name
Full address
PIN for their Preauthorized Credit Card
Full Drivers License
True or False- Business Connect automatically records calls?
True
False
True or False: Reps can now access Smart Desktop for Face to Face transactions?
True
False
If a customer doesn't respond after _______ attempts, the rep must mark the customer Completed.
4
3
2
7
Reps use ____________ to transact a sale to a Mobility customer
QSM
MSS
Agent MSS
RIS
Reps use __________ system to transact a sale to a Smart Security customer
QSM
Agent MSS
ADT Sales Tool
TRL Partners
True or False- Reps are allowed to access a customer account through Smart Desktop BEFORE they authenticate the customer
True
False
The customer says they are not interested in the AAL campaign- what should the rep do?
Offer to contact them again next month
Offer in market options
Rule of 3- text them the next day to see if they changed their minds
Set them to Do Not Call
BONUS QUESTION- What SHAPE is the VPS project named after?
Dodecahedron
Trapezoid
Rhombus
Ellipsoid
Triangle
