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WorksheetsMetering and reads
Total questions: 10
Worksheet time: 7mins
What is a Meter Point Administration Number (also known as MPAN or S-number)?
unique reference number for electricity supply
unique reference number for gas supply
What is a Meter Point Reference Number (also known as MPRN or M-number)?
unique reference number for electricity supply
unique reference number for gas supply
Which reference number for supply is longer?
MPAN
MPRN
What is the usual time frame for emergency engineer appointment ?
3 hours
4 hours
5 hours
How customer can submit their meter readings? (thick all that apply)
by going to My Account – www.mygreenstarenergy.com
sending Email – customerservices@mygreenstarenergy.com
by Telephone
via app
Mr and Mrs Pistachios have 3 children that love their big-screen TVs and tumbled-dried towels. Children moved out to go to the Uni in June 2018. At the same time Mrs Pistachio decided to go back to full-time employment. How would their consumption line change? Pick the right picture.
What can help to identify transposed reads?
Spaced test
Timed test
Gas burner test
What we could do when the customers opening or closing meter reading is incorrect and a new one needs to be used?
Underpinning
Crossed reads
Transposed reads
Agreed reads
How much does it cost to install a smart meter?
£60
£84
it is free
Why do we have to offer Energy Saving Advice to custmers?
it is a good customer service
it is Ofgem requirement
it makes us sound knowledgeable
