NEW
Font size
S
M
L
XL
WorksheetsFC-1
Total questions: 10
Worksheet time: 10mins
Name
Class
Date
1.
Warid to Jazz & Jazz to Warid balance share option is available only for Prepaid and customer can dial the same code *100*MSISDN*amount#
a)
true
b)
false
2.
Prepaid customers are able to use IR in Canada
a)
true
b)
false
3.
There is no difference in IR activation, "with data" or "No data" there is no need to guide details about these option to customer
a)
true
b)
false
4.
How many times one user can submit complaints in 24 hours against each secondary number ,in Jazz world App
a)
5 Times
b)
3 Times
c)
4 Times
5.
If customer is unable to use 4G while 3G is working fine?
a)
We need to perform manual network selection
b)
Check Activation status in Siebel, 4G SIM, Handset & network mode
c)
we just need to replace SIM on first priority
d)
None of above
6.
What is the procedure of converting "MBs to Gbs”
a)
Multiply 1024
b)
Divide 1024
c)
Divide 1026
d)
Divide 1000
7.
Where customer Fail to Access Internet & No mobile data sign available, and as per Siebel and HLR data is active
a)
Guide customer check with other handset
b)
Guide customer to perform manual network selction
c)
we will check Settings/APN, SIM Slot 1, Turn on Mobile data from device, NTT and static Map for any known issue
d)
Guide to perform manual netwokr selection
8.
Customer may face possible errors on their devices if they are not paired
a)
Sim Card Registration Failed
b)
No Balance
c)
PTA blocked IMEI
d)
None of Above
9.
In case customer is hyper and started speaking loudly straight away due to Jazz Cash account not closed since long, what will be our handling?
a)
FCCR will not entertain customer
b)
FCCR will take help from security guard
c)
agent will appologize from customer and escalate the case further to BANK Team as per SOP
d)
agent will ask customer to wait because account closure is not available
10.
Prepaid SIM with Jazz one package and Monthly data bundle can be used in our MBB device
a)
True
b)
false
Reset
