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WorksheetsFC-2
Total questions: 10
Worksheet time: 10mins
Name
Class
Date
1.
*6363# is not dialable on customer other contact which was enabled during the activation of the wingle device
a)
True
b)
false
2.
There is no greeting required for our valued customer those who visit our franchsie for any query
a)
now a days greeting is not mandatory
b)
We should greet customer and then ask about his query
c)
we should start conversation with customer " HAN JI SIR"
3.
In Jazz world App, If one Task/SR has been submitted against one Warid/Jazz number, then another complaint of same section will be submitted
a)
24 hours/open status of previous complaint
b)
6 hours/open status of previous complain8
c)
4 hours/open status of previous complaint
4.
IMEI number can be confirmed by dialing
a)
*##06#
b)
*06#
c)
*#06#
5.
Mobile IMEI status can be checked via short code of
a)
4848
b)
8484
c)
8448
6.
If Customer is receiving the message that device is compliant then
a)
Mobile device is genuine and no action required to use it
b)
Mobile device have issues and needs to contact with PTA
c)
Mobile device is not approved with PTA just need to make calls to avoid blocking
7.
Jazz world App is the Self-Care App for
a)
Jazz Postpaid customers only
b)
Jazz and Warid prepaid/postpaid customers
c)
Jazz & Warid prepaid customers only.
8.
User can login in Jazz World App
a)
Via Jazz Connect
b)
Via Facebook
c)
Both
9.
Via Jazz World App ,User can only buy Handsets & WIFI devices
a)
By using Buy SIM option
b)
By more services option
c)
None of above.
10.
User can launch a complaint/Task through Jazz World
a)
Yes
b)
No
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