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WorksheetsGXP Campus - Cases
Total questions: 10
Worksheet time: 5mins
How can we create own property-specific case subtype?
A - Set up in the property accounts page
B - Click on "Case Types" on the main menu
C - Hotels are unable to create property-specific case subtypes
D - Property admin has to submit a from to GXP@marriott.com
How many Case Types and Case Subtypes do we have in GXP?
A - 46 Case Types | 843 Case Subtypes
B - 36 Case Types | 843 Case Subtypes
C - 46 Case Types | 743 Case Subtypes
D - 36 Case Types | 743 Case Subtypes
Which of the following cannot be edited after we close the case?
A - Case Subtypes
B - Assigned to Users
C - Case Status
D - Sentiment
When will work orders be transferred to Transcendent?
A - When a negative case is created
B - When we change the resolution reason to "Work Order"
C - When the case is assigned to Engineering user
D - When a case under "Engineering" Case Type is created
What is the case type of "Shower Cap"?
A - Room Amenities
B - Bath Amenities
C - Housekeeping
D - Bedding
What is the default sentiment of the case subtype “Room Service”?
A - Positive
B - Negative
C - Service Request
D - Work Order
Which of the following comes from the origin of “Chat”?
A - Suite Night Award
B - Mobile request of additional Shampoo
C - Partnership/Member
D - Case created from the Mobile Chat
Where can we find the full list of case types and subtypes?
A - Under the “Case Type” on the main menu
B - Generate the report of “Case Types and Subtypes”
C - Download from the GXP MGS site
D - Download from the Libraries in GXP
Which of the following is not counted in metric 1 - cases created per day per 100 rooms?
A - Amenity Cases
B - Partnership Cases
C - Associate-originated Cases
D - Future Scheduled Cases
What cases will be shown in the case view of “My GXP Cases”?
1. A - Open Cases owned by “me”
B - All Cases owned by “me”
C - Open Cases assigned to “me”
D - All Cases assigned to “me”
