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WorksheetsWalmart Quiz 5
Total questions: 13
Worksheet time: 4mins
For which of the following issues you need to escalate to Customer Resolution Team?
Customer threatens to contact BBB.
Authorization hold not removed after 5 business days.
Customer is not able to place an order
Customer wants to know about the return policy for some items.
Which of the following is not a permitted combination of payment method on Walmart.com?
Debit Card/ Credit Card
One Debit Card/Walmart Gift Card
Paypal
Three Gift Cards
A finance hold occurs when:
Credit card has been approved.
The system flags an order as potentially fraudulent and will hold the order for 48 hours.
Item is out of stock
Customer's order was cancelled.
Select the name of the tool we use to report unauthorized charges.
CCA
VCC
Right Now
None of these options
Which of the following statement is not true?
Customers can select their shipping address during checkout process.
If an item is late the customer will automatically gets a discount.
Customer can return the item to the store
We can make exceptions in policies.
What is the name of the system in which you should process a refund?
CCA
Right Now
Interceptas
VCC
Which of these is not true of call tag returns?
A carrier can never enter a customer's house.
We will charge the call tag to the customer.
A customer must box the item up.
The carrier will provide a box to the customer.
How long take a refund to be posted back to the credit card or debit card?
24 hours
48 hours
5 business days
5 days
Customer wants to price match an item in Amazon that is out of stock.
I need to escalate the request to Executive Escalation team.
I kindly deny price match and explain the price match policy.
I suggest to purchase the item from Sears.
I don't know I just want to go home.
Can you approve price match adjustments?
Yes
No
2 day shipping order placed on Friday at 10 AM. When is going to be delivered?
Christmas
Monday
Sunday
Tuesday
You should give the manufacturer's phone # for items outside of the return policy.
True
False
Marta claimed one t-shirt out of 5 was not included in her box which was delivered and signed for.
I suggest to dispute the charges or contact the carrier.
I suggest to go with the police.
I process a refund as "lost in transit"
I offer a replacement as "item missing from box".
