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Facilitate Continuous Improvement

Total questions: 8

Worksheet time: 6mins

Name
Class
Date
1.

What does the "S" stand for in the PDSA cycle ? (select correct answer)

a)

Search

b)

Share

c)

Study

d)

Select

2.

Identify the missing steps in the process for setting goals ? (select two correct answers)

a)

R

b)

E

c)

D

d)

S

3.

What is the four step approach that can effectively be used to plan for change ? (select correct answer)

a)

Predict, Develop, Select, Achieve

b)

Vision, Goals, Initiatives, Objectives

c)

Plan, Do, Study, Act

d)

Strategy, Innovation, Development, Inspiration

4.

What should be done in the "A" part of a PDSA Cycle ? (select correct answer)

a)

Adopt, Abandon

b)

Repeat cycle

c)

Reassess

d)

All of the above

5.

What can we use to examine results in the Continuous Improvement Process ? (select two correct answers)

a)

Targets

b)

Tasks

c)

Word of mouth

d)

Benchmarks

6.

What approach can be used for feedback on an adhoc basis ? (select correct answer)

a)

SMART goals

b)

4 R's

c)

PDSA Cycle

d)

4 L's

7.

What can we consider when sharing feedback ? (select correct answer)

a)

Not achieving results

b)

Positive attitude

c)

Stakeholder discussions

d)

Opinions

8.

How can you ensure team members are informed appropriately of service and productivity improvements ? (select correct answer)

a)

Discussions with stakeholders

b)

Emails and reports

c)

Develop stakeholder communication plan

d)

Letters and information