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WorksheetsKC35
Total questions: 10
Worksheet time: 50mins
What was the update posted on Friday, June 11th?
Warranty/Return Policy for Wise Owl Outfitters
Warranty/Return Policy for Bikeroo Bike Seats
Warranty/Return Policy for Snuggle-Pedic
Warranty/Return Policy for King Kong Magnetics
In setting up One time Use codes, you will need the following:
Seller Central Log in
Access to seller central (Promotions Menu)
Applies to both FBA and FBM listings
Shopify login
Which of the following is TRUE about getting a customer's phone number?
We can call the customer specifically as long as it is about the order.
Calling a customer is pertinent for FBM orders.
There is a need to contact between the client and the third party merchant.
In FBM orders, there is a need to verify address when dispatching out.
When issuing a replacement and you receive an error message stating that you need to validate the address, what do we need to do?
Try shipping from other marketplaces before escalating to the COA and BM.
Escalate the issue immediately to COA and BM.
Track the issue in the tracker
Escalate the issue only to the COA.
What could be the reason why a listing can be suspended? Select all that apply.
Restricted Product or has been viewed as a medical device
Amazon policy violation (TOS)
A high rate of negative reviews
Competitor attack
We can resolve listing suspensions by calling the Amazon Seller Support team.
TRUE
FALSE
MAYBE
What could be the reasons why we receive a Variation Change High Alerts?
A variation is added to our ASIN/listing that has been OOS for quite some time
This may be triggered by a variation that went Out-of-Stock (OOS).
A variation is added in our standalone ASIN/listing
Another seller is selling on our ASIN/listing, adding a variation that we do not offer/carry has been added in our listing.
In dealing with Product Info Changed High Alerts, how do we determine that there are no issues found?
There are no issues found when the update/change is validated made on our end.
There are no issues found when the update/change in title or description is not from us.
There are no issues found when there is a violation in Amazon Title Requirements.
None of the above.
Shopify: If you pull up this order on its fulfillment website, what Order ID shows on the website? The order number is KBG20474 (Katchy)
61841775
KBG20474.1
KBG20474.2
KBG20474.3
Shopify: What is the Tracking Number for the order ID TWX9212 (ThisWorx)
ZY04T7VB
9361289691091593069174
D10012501236558
TBA091947069504
