If DSW show store exchanges information and interacts with its customers, which form of technology for communication is being used?

Target alerts customers of special sale prices when they are physically near a Target location. Which type of technology are they using?

The North Face apparel retailer posts information about an upcoming sustainability program on Twitter, Youtube, Facebook, and Pineterest. North Face is using:

Maria receives a 10% discount every time she shops at Finish Line athletic apparel store. She receives the discounts because she is enrolled in which type of service?

When Hugo shops for new jeans online, he leaves a virtual trail of his shopping activity. This type of data collection is called:

The visual merchandiser prepares the new spring merchandise plan for Foot Locker shoe and apparel retailer. Which tool should be used to create the plan?

A store uses Twitter to inform customers about an upcoming sale. Which type of technology is being used?

Makayla wants information about Belk's new merchandise, career opportunities, and current trends. The tool she should use is a:

Before leaving the store, Jada completed and submitted an application for a card that will give her discounts in the store. Which service will this card provide Jada access to her discounts?

Amy's Boutique connects with her loyal customers using which free advertising tool?

Most department and fashion specialty stores calculate markup percent based on:

Sweaters originally priced to sell for $92.79 are marked down 75%. What is the sale price?

When a product is in high demand, prices usually:

The most expensive jewelry including diamonds, emeralds, gold, and platinum is classified as:

What is 30% converted to a decimal?

Bed Bath & Beyond, a home accessory retailer, sent customers a special coupon worth a 10% discount on purchases of $25.00 or more. Kashina purchased two towels sets for $12.99 each. What was the price of her purchase, including sales tax calculated at 7%?

When the price of a product or service increases, demand will usually:

The subtotal of Jennifer's purchases is $384.50 and sales tax is %6. What is the total amount due?

Jason purchased a sweater from a local men's apparel retailer. The price he paid was the:

An amount added to the cost of goods to reach a selling price is a/an:

A markup equal to the cost of the merchandise is:

Hannah, an employee at Lakeside Boutique, is allowed the typical employee discount given to many entry-level employees. The rate of discount Hannah receives is most likely between:

Belk provided a coupon in the newspaper for 15% off twin bed sheets regularly priced $48.50. Excluding tax, what would a customer pay if they used the coupon?

The most common type of retail price change is a/an:

What is the markup percentage based on retail for an item with a dollar markup of $70.00, cost of $30.00, and a retail price of $100.00?

Deon works for a company that is complex, expensive to form, and heavily taxed. Which type of business organization does this describe?

Each year, PacSun makes hundreds of beach towels to sell at their coastal locations. In this example, the beach towels are:

What is a basis for psychographic segmentation?

Trey buys his wife a new purse for Mother's Day. She immediately begins to use it on a daily basis. In this example, what is the wife's role?

There is only one department store in a small, rural town in North Carolina without any competitors. The store dominates the industry in that area. This describes which competitive market structure?

Reggie has an interview with a large company that requires specialized management and works skills. He will be required to manage a large group of people. Which type of business organization does this describe?

Caroline received a questionaire in the mail that asked questions about her income, lifestyle, fashion preference, ad shopping habits. The questionaire is a:

Ashley prefers to work alone and enjoys the prestige and feeling of accomplishment that comes with owning a hair salon. Which type of business organization does this describe?

Minimal customer satisfaction is offered at this level of service::

What is the merging of a database information technology with customer service to analyze customers, respond individually to their needs and build and maintain lasting relationships?

Goods with low prices and very few services are offered at this level of service:

This level of service offers many services, including upscale fashion goods and specialty items.

This level of customer service focuses on the basic process or procedure.

This level of customer service focuses on establishing a relationship with the customer to develop customer loyalty.

What is the total of all enhancements offered to customers and directly related to the sale of goods?

Customer service is offered at the "WOW" level when shopping at this type of store:

What allows shopping to be hassle-free, friendly, polite, reliable, trustworthy, and indicates how well services are performed?

What is a Service Feature?

This level of customer service focuses on satisfying the customer as an element of their process or procedure:

Basic needs, such as checkout, are offered at this level of service:

When customers locate, wrap, compare, and checkout items themselves, this is what type of retailing?

Goods with some selection and comparison features are offered at this level of service:

When a person provides the speaker with feedback indicating the message has been received and is understood, he/she is demonstrating:

Nordstrom Dept. Store distinguishes itself from other department stores by providing exceptional service and exceeding customers' expectations. Nordstrom uses which type of selling?

An example of verbal communication is:

Successful salespeople should display which characteristic?

Courtesy, Interest, Helpfulness, and Tolerance are which essential expectations of sales associates?

A decided customer displays which characteristic?

What is the first step in the retail sales process?

When Hillary is ready to check out, Mary asks her if she would also like to purchase a belt to go with her slacks, This is what type of selling?

Jack is purchasing Bean Boots for hunting. When is he is ready to complete his purchase, the sales associate mentions that the Gore-Tex option, although $50 more, allows for his feet to stay dryers for a longer period of time when he is duck hunting. What type of selling?

What is a customer classification?

What is a customer classification?

Alice walks into Rebecca's' Boutique and is greeted with, "Hello, Welcome to Rebecca's." This is what type of selling?

What is a physical characteristic or quality of a product? If is something the customer can touch, feel, smell, see, or measure, it helps to describe the product, In short, it answers "what is it".

Suzy is looking at a blue and green patterned sweater and decides to buy it. When the sales associate gets ready to ring Suzy up, she mentions how a blue necklace at the counter goes great with it. What type of selling is this?

Natalie is buying two pairs of jeans, one in acid wash and one in river rinse. Abby, the sales associate, suggests purchasing a pair in the deep dawn rinse. What type of selling is this?

What is a feeling of concern or disapproval? It is often a part of the sales process.

What are advantages that are available only from your good, service, or business in that your product has one unique or novel feature than can be translated into a benefit desirable to customers?

What is a customer classification?

This answers "What's in it for me?" as well as how it will help a particular buyer.

What are questions that require multiple word answers?

What are advantages that need little explanation by the salesperson in that the customer already knows, or can easily recognize it?

Bob is buying a Columbia pull-over. When the sales associate rings him up, Bob is told if he buys one more Columbia pull-over, the can get a third free. This is what type of selling?

What are advantages that cannot be seen or understood without the assistance of a salesperson?

What is a salesperson's questions to a customer to get an indication of what needs to be done to close the deal?

What is the process of presenting a topic to an audience?

What is offering to exchange one item of value for a different item?

What is getting the commitment from the customer to buy the merchandise?

Juan is helping a customer with a purchase. The customer cannot decide which item to buy. At this point, Juan's best course of action to help his customer reach a buying decision would be to:

Which is a patronage motive?

The reason a customer hesitates to buy a product is a(n):

A premium skin care company will award the sales associate with the highest total sales for the summer to a 3-day, all-expense-paid trip to Myrtle Beach. The trip is which type of compensation?

A salesperson assists a customer with the purchase of a dress. She explains to the customer that the vertical stripes help make her look taller. This is an example of which action?

Lisa works for Neiman Marcus, a large upscale dept. store. Customers make appointments with Lisa to tell her of their needs and preferences, She provides a high level of individualized attention to her customers and often pulls together their entire season's wardrobe. Lisa is performing which role?

Jason bought a new, designer suite because of how he feels while wearing it. Which buying motive did he experience?

An effective sales approach begins within:

Mary always reads the small pieces of ribbon or cloth that are permanently attached inside of garments that she purchases. Which item is she reading?

Jill bought a purse after seeing how many compliments her friend received for the same one. Which emotional buying motive did she experience?

Dan receives compensation based on the percentage of dollar amount of sales. Dan should receive which consideration?

Mike approached a customer looking at men's dress suits and said "These are on sale for 20% off for the next three days." Which sales approach is Mike using?

An example of the greeting approach used in the retail selling process is:

Janet assists Lynne with the selection of a blouse for work. Lynne likes the fit and style of the blouse, but hesitates to purchase because it is dry clean only. This objection is based on which purpose?

Sherri, a sales associate, wants to ensure her customer is aware of the product features. In personal selling, which action is she intending?

Anthony explained that he likes the khaki slacks, but since they have to be dry-cleaned, he hesitates to purchase them. The salesperson shares that the slack are made with microfiber, which can be machine washed. Which technique for handling objections did the salesperson use?

Dan receives pay and benefits for his work accomplished. Which consideration is he receiving?

George helps Rick select two men's dress shirts. After Rick decides to purchase the shirts, George shows him matching ties. George is trying to increase the sale by using which feature?

Art bought water-repellent pants, which will need minimal care. Which rational buying motive is he experiencing?

Customer who purchase fashion items quickly are classified which type of customer?