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WorksheetsGXP Campus Day 1
Total questions: 8
Worksheet time: 4mins
Which of the following is not one of the 3 success measurements of GXP?
Cases created per day per 100 rooms
Number of inspections conducted per day
% of Guest cases closed within priority time
Average Chat Response Time
Which type of users is not counted as user licenses?
Dispatch User
Non-EID User
IVR User
Property User
At what time should you set the Mobile Chat escalation time?
1 minute after desired time
2 minutes before desired time
5 minutes after desired time
No escalation is needed
Tom was a GXP user at his previous Marriott hotel and he has just transferred to your hotel. You plan to grant him access of property admin, how should you set up a GXP user ID for him?
Request user access with property admin type via IDentity Center
Add the user by searching the EID to "Current Property User" on accounts page
Request user access through HR
Send an email to GXP@marriott.com
What type of message is not allowed when sending proactive chat?
Collect preferences from member
Confirm a service request with member
Inform the member that room defect has been fixed
Hotel is offering 20% promotion in the Chinese restaurant
What is the goal of average Chat Response time?
1 minute
2 minutes
3 minutes
5 minutes
What is your role as the GXP Coach?
Be an Expert
Drive Adoption
Drive Performance
All of the above
Which of the following should you not include in the room inventory setup?
Public Area
Guest Area
Back of House
All of the above should be included
