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AppleCare+

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Can you add AppleCare+ to a damage device if it was purchased within 60 days?

a)

Yes, but the customer has to pay to repair the device first.

b)

No, once the device is damaged the device is no longer eligible for AppleCare+.

2.

The cost to repair a cracked iPhone display with AppleCare+?

a)

$29

b)

$49

c)

$129

d)

$169

3.

The cost to repair an iPhone XS Max display without AppleCare+?

a)

$529 plus tax

b)

$169 plus tax

c)

$269 plus tax

d)

$329 plus tax

4.

How much is AppleCare+ for an iPhone XS Max?

a)

$99

b)

$129

c)

$169

d)

$199

5.

The cost to repair a cracked iPhone display with AppleCare+?

a)

$29

b)

$49

c)

$129

d)

$169

6.

How much is AppleCare+ for an iPhone XS Max?

a)

$99

b)

$129

c)

$169

d)

$199

7.

How much is AppleCare+ with Theft and Loss for an iPhone XS?

a)

$14.99/month for 24 months

b)

$199

c)

$9.99/month for 36 months

d)

$399

8.

How much is the deductible for an iPhone XR with AppleCare+ with Theft and Loss?

a)

$199

b)

$229

c)

$269

d)

$299

9.

If a customer had AppleCare+, when can they call AppleCare for support?

a)

Everyday 5am - 7pm

b)

Everyday 7am - 7pm

c)

All Day Every Day

d)

Everyday 6am - 7pm

10.

What is covered within AppleCare+?

a)

Accessories such as the power adapter

b)

Apple RAM

c)

Airport products

d)

USB SuperDrive