WorksheetsCSP eCARD7 for ODS
Total questions: 10
Worksheet time: 5mins
What is the VOC for CSP eCard7?
Inquiry
Request
Complain
What SR is used to hold treatment of account until the Statement of Account has been received by the customer?
Bill Delivery Complaint
Dispute on Billed Usage
Bill Delivery Dispute
Converged Dispute on Monthly Charges
What SR is used to investigate unknown NDD, IDD, operator-assisted long distance calls & SMS?
Dispute on Billed Usages
Converged Dispute on Monthly Charges
Dispute on One Time Charges
Bill Delivery Complaint
What SR should be issued for REGULAR disputes on rebates and rentals?
Invoice Level Adjustment
Converged Dispute on Monthly Charges
Converged Courtesy on One Time Charges
Dispute on Billed Usages
This SR can be used for disputes on recurring charges that are 300 pesos and below and can only be given once a year.
Converged Courtesy on Monthly Charges
Converged Courtesy on One Time Charges
Converged Dispute on Monthly Charges
Dispute on One Time Charges
The only SR with CLOSED status upon creation.
Bill Delivery Dispute
Bill Delivery Complaint
Dispute on Billed Usages
None of the above
Invoice Level Adjustment SR can be used for dispute on bulk usages/ voluminous tolls.
True
False
This SR is used for REGULAR dispute on billed non-recurring charges.
Converged Courtesy on One Time Charges
Dispute on One Time Charges
Converged Dispute on Monthly Charges
Bill Delivery Complaint
Dispute on Billed Usages will be escalated to
Account Admin
Cust Care
BAM
An SR number is generated only if the Service Request created has been closed.
True
False
