WorksheetsMFS FE 1
Total questions: 10
Worksheet time: 20mins
Name
Class
Date
1.
Cut off time for MFS Backend Activities will be
a)
11:00PM
b)
09:00pm
c)
08:00pm
d)
12:00pm
2.
Customer wants to update his email address then verification level from cps is
a)
Customer Name
b)
Customer CNIC
c)
Name ,CNIC , Email address
d)
L2
3.
if Customer is unable to find Mobilink agent near location than complaint will be process in
a)
E-front
b)
Siebel
c)
ready cash portal
d)
cps
4.
TAT for Cash Withdrawal Disputes
a)
7 working day
b)
Live Call Transfer
c)
4 working days
d)
No complaint
5.
In OMO Load Purchase if MSISDN doesn’t exist error occurs then TAT will be
a)
4 Working Days
b)
1 Working Day
c)
90 Min
d)
Live Call Transfer
6.
Service charges for 3,000-4,000 Cash Withdrawal from Mobile Account through other bank’s ATM is
a)
Rs 10
b)
Rs 15
c)
Rs 20
d)
Rs 50
7.
Customers who register by dialing *786# or through Invite Friend service will be registered as Level 2 customers
a)
true
b)
false
8.
Charges for Personalized VISA Debit Card (incl. Home Delivery charges) are
a)
Rs. 399
b)
Rs. 999
c)
Rs. 599
d)
Rs. 499
9.
How many innvites can be send at one time via JAZZ CASH APP
a)
10
b)
20
c)
30
d)
15
10.
Conversation skills in a professional settings does not include
a)
tone of voice
b)
being clear
c)
being concise
d)
using slang
100 %
