WorksheetsModule 2
Total questions: 11
Worksheet time: 5mins
True of False: Costco.ca orders come from the nearest Costco warehouse location?
True
False
Costco orders coming from a vendor, have a PO# that start with...
0084900
08940
0089400
A number
What does CWT stand for?
Costco Wholesale Trading
Costco without Taxes
Corporate White Tigers
Cats with Tentacles
Can members purchase Costco.ca items and ship them to the U.S?
If they can get it over the wall
Everything but citrus fruit
No cross border shipping
Only select items
After how many days must a new SR be created when a member calls back regarding the same issue?
7 business days
7 days
7 weeks
5 days
When should you make a new SR?
After every single call
When you remember to
When you send to T2
When there is an order number involved
Which of the following is how your Oracle notes should look?
Order#//QRS//Signature
Answer//Signature
Order#//Signature
Can we email members from our personal email?
For privacy reasons yes.
Never
Sometimes
If they ask, yes
What program allows you to see what warehouse a member shops at the most?
OMS
Oracle
CRM
Agentpage
Can you look up your own orders in OMS?
Only for price adjustments
No, never
Before it ships
Which of the following is not a Costco Depot?
Langley
St.Bruno
Airdrie
Port Coquitlam
Vaughan
