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WorksheetsLGC Quiz
Total questions: 20
Worksheet time: 10mins
We process Resource Requests for LGC customers.
True
False
When would you NOT send an email to the account manager?
Invoice requests
Charge dispute
Enrollment date inquiry
Cancellation inquiry
What information should we collect if the customer requires return contact from the Account Manager?
Caller’s name
Company Name
Caller’s title
Service Address
What information can we discuss with LGC customers?
Usage
Green product percentage
Invoicing
Rate
What color are invoices in JCL?
Green
Yellow
Red
Blue
The date on the description column of the invoice screen in JCL corresponds to what?
Payment due date
Usage Dates
Invoicing Date
None of the above
What services are covered by LGC 4300 billing?
Supply
Distribution
Taxes
All of the above
What services are covered by WGES1000 billing?
Supply
Distribution
Taxes
All of the above
What services are covered by Utility Billed LGC?
Supply
Distribution
Taxes
All of the above
What should be included in the subject line of an LGC email sent to the account management team?
Caller’s name
Caller’s title
Action required/ Information only
All of the above
Who would bill the following account number (22000123456)?
WGL Energy
Utility
Both WGL Energy and the utility
Who would bill the following account number (WGES456789)?
WGL Energy
Utility
Both WGL Energy and the utility
Who would bill the following account number (430456789)?
WGL Energy
Utility
Both WGL Energy and the utility
If an LGC customer requests a copy of their invoice, do we need to notify the Account management team?
Yes
No
If an LGC customer is unable to complete verification, what other questions may we ask that would satisfy the verification process?
Most recent payment/billing amount
Caller’s title
Caller’s email address
Account manager’s name
What is another name for a handbill?
4300 LGC
Utility Billed LGC
WGES1000
None of the above
Can an LGC customer be enrolled in a Blanket Bill contract?
Yes
No
Can LGC customer’s be enrolled into a budget?
Yes
No
How do you process a renewal for an LGC customer?
Via the website
Via DMS
We are not permitted to process LGC renewals
How would you calculate the ETF for an LGC account
The information would be posted in the memo section
The information would be posted in the Invoice section
Would be shown on the cancellation screen
We cannot calculate ETF’s for LGC customers
