WorksheetsRedmart Week 26 Quiz
Total questions: 10
Worksheet time: 20mins
How much will Ysa be charged for the LiveUp membership after the expiration date which will be on August 1, 2019?
Educate the customer that the annual charge for the 1st year will the $28.80 and that she will be notified 5 days before the expiration date so she may cancel if she wishes to.
Advise Ysa that the updated charge will be for $59.90 annually but she may select the monthly subscription for $4.99
Inform her that the updated charge is for $59.90 annually yet she has an option to change it to a monthly subscription for $5.99
Jeyky contacted and wanted to know regarding the free delivery with Foodpanda, what will you be advising him?
Advise him that he will have 8 Free delivery of $3 each for Foodpanda orders above $30
Inform Jeyky that he will get 8 Free delivery of $3 each for Foodpanda orders above $20
Educate the customer that for every order worth $30 will be delivered for free
If the customer's LiveUp membership renewal date will be on Dec. 2019 and the customer requested for cancellation about the membership due to revised benefits, how much refund will be provided to the customer? The membership type is under discount ($28.80).
$12
$14.40
$28.80
Madonna’s LiveUp membership renewal date will be in August 2019 and she requested for cancellation about the membership due to revised benefits, how much refund will be provided to the customer? The membership type is under normal ($49.90)
$2.40
$4.16
$8.32
A LiveUp customer purchased $39 worth of items and is asking why she needs to pay $44.99. What will you inform the customer?
Since the customer is a LiveUp member, then they will be paying for the $5.99 shipping fee
There will be a fee for the order and taxes
It is mandated that if the order is less than $40, the customer will need to pay an order fee of $5.99
_________ is issued after the proof of delivery is captured.
Air Way Bill
Invoice
Proof of Delivery
Where can RedMart customer sees their order history?
My Order
My List
WishList
After the migration to Lazada, what happens to the Short Pick item?
Remove from bill
Refund
Replacement
The customer contacted and is claiming that the eggs she ordered are broken, what will be the next step that you will need to do?
Request for the customer to return the damaged item
Ask for a proof and then process a refund
Process a refund as broken eggs is a known issue
A customer claimed that she is suffering from food poisoning after drinking RedMart water. What should you do?
Inform the customer that we will process a refund to the affected item
Escalate to team leader because this is a critical quality complaint
Tell the customer to return the affected item on the next order before processing a refund
