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WorksheetsBusiness Communication
Total questions: 15
Worksheet time: 8mins
Things to remember concerning office e-mail.
Refrain from using Informal/impersonal messages
Spell-check, edit & proofread
E-mail belongs to your employer
Avoid anything nearing “off-color”
Which sentence is written correctly?
We will meet with all Associates and their Managers on Monday to discuss the Year-End Report and Company Budget.
We will meet with all associates and their managers on Monday to discuss the Year-End Report and Company Budget.
We will meet with all associates and their managers on Monday to discuss the year-end report and company budget.
Why should you be careful when using a computer spellchecker?
They only check certain words in your text
You can't tell if they're correcting spelling or grammar
They do not check for meaning or context of words
They aren't always activated
When filling in an email subject field, what should you avoid?
Using parentheses
Excessive punctuation
Capital letters
Short concise phrases
What information should be included in the final paragraph of a letter or email?
Your contact details
The subject of the letter or email
More information on the topic
A proposal or call for action
Greetings or Salutations to avoid:
Hey there!
To whom it may concern,
Dear Sir or Madam,
Good morning/afternoon/evening,
Which email sign-off must be avoided?
Using quotes
Oversized sign-offs
Sent from my iPhone
Have a blessed day
Which of the following is a disadvantage for emails?
Limited number of recipients
Difficult for the receiver to determine the tone of the email
Speed
Lack of possible detail
Which of the following is correct?
Altogether is an adverb meaning “entirely”.
Use fewer for things that are countable, often plural nouns.
Use less for money and things that are not countable, often singular nouns.
A word that gives us more information about a noun.
Adjective
Adverb
How much you know about capitalization?
Capitalize the names of days of the week, months, but not seasons.
Capitalize the specific names of places.
Capitalize the names of regions.
Capitalize titles in front of names, not otherwise.
Subject lines should..
be specific
be clear
catch your attention
summarize your intention
Bad grammar speaks louder than your…?
image
intended message
intelligence
professionalism
What are the advantages of using active (instead of passive) voice in your emails?
Provides context and meaning
Reduces the number of words
Has more impact
Get a quicker response
Which of the following is a Filipinism?
Thank you for this one
Fill up this form
Actually
Yes, I’ll wait. (in response to “Do you mind waiting?”)
