WorksheetsSNOW CIS PPM
Total questions: 241
Worksheet time: 2hrs 10mins
The WBS can be viewed as a related list on both the Project and Project Task form.
True
False
What applications are included when a customer purchases PPM licenses?
choose 3.
Scrum Management
Resource Management
Application Management
Test Management
Project Management
The Project Management application can calculate costs of affected _____ in a project.
Ressources
Contracts
Configuration Items (CI)
Delays
Project card columns Status, Percent Complete, and Phase are displayed from this table:
pm_toplevel_project
pm_home_page_card
ps_project
pm_project
The Project template Configuration list defines the items that are included in a template. Each item in the list is a defined parent table with the exception of what table?
pm_toplevel_project
pm_home_page_card
pm_project
pm_project_task
A Program record can include the risks and issues as submitted in:
Select all that apply
portfolio
idea
program
demand
project
Email notifications for the Project Management application are available by default and require manual activation.
true
false
The values for project states is stored in what table?
Project State [project_state]
Task [task]
State [state]
Planned task [planned_task]
Which 'Member Preference' automatically finds the most available resource(s) from the group and allocates to a plan using the allocation action?
All members
Any member and specific member
Any member
Specific member
When copying a source project to a target project, what fields are copied by default?
Duration fields
Short description
Number
State
Planned dates
When user's schedule changes, what action needs to be taken by system admin?
Update capacity via 'Update Resource Capacity'
Update Resource Plans
No action needed
Update resource aggregate tables manually to reflect the changed capacity
A customer needs to know what activity type is associated to time entries in the project so that they can capitalize build tasks. What is the best method to do this?
Enable the "Activity Type - Time Entries" property.
Leverage project time categories to classify the time.
Create a capital project task flag.
Put all capital project tasks in one phase and report from those tasks.
Which objects are cloned when activating a team space?
Project Application, Demand Application, Resource Management, Program, Project Properties (configurations), Form and List Layouts, Security and Access Rules (ACLs), Tables (data), Roles
Project Application, Demand Application, Project Properties (configurations), Form and List Layouts, Security and Access Rules (ACLs), Tables (data)
Project Application, Demand Application, Project Properties (configurations), Security and Access Rules (ACLs), Tables (data)
Project Application, Demand Application, Project Properties (configurations), Security and Access Rules (ACLs), Tables (data), Roles
What needs to be configured if a customer wants to change the attributes copied when using copy partial project?
com.snc.project.copy
com.snc.project.copy.additional_attributes
The copy project client script
The copy project UI action
At a minimum, what role is required to view a project status report in project workspace?
it_project_manager
itil
it_project_user
worker
When a time card is approved, the actual time is stored in which tables?
Resource Aggregate tables (Daily, Weekly and Monthly)
Resource_Allocation_Daily table
Project Time table
Resource Event table
The project backlog includes all stories related to a project.
true
false
What state does a resource plan need to be in to allow a resource to be added to the assignee field when the attribute for "Derive assignee list from resource plan" is set to true?
Allocated
Confirmed
Requested
Planning
How is a parent-child relationship different from a dependency relationship?
A parent-child relationship, any number of tasks can be nested under a parent task with or without any dependencies.
Parent-child task relationships do not have any effect on task time constraints.
A parent-child task must finish before another begins.
A parent-child relationship is not saved as a record in any table.
Resource Manager is allowed to change allocated hours on a resource plan after the plan moves to allocated state.
true
false
Past allocation records are deleted after a resource plan is canceled.
true
false
Hard allocations are created when a resource plan moves to confirmed state.
true
false
When setting-up a program, planned ROI% is calculated based on:
Values in the Estimated cost field.
Values in the Planned return field.
Values in the Budgeted cost field.
Values in the Planned cost field.
Why would a program manager create a program?
Manage related demands.
Define ROI to the organization.
Manage related projects.
Manage portfolios.
Define the number of sprints.
Committed Utilization is calculated as _____.
Confirmed Hours/Capacity
Allocated Hours/Capacity
Assigned Hours/Capacity
(Allocated Hours + Confirmed Hours)/Capacity
Is resource capacity derived from FTE or schedules?
Schedules
FTE
Neither
Both
Project and _____ can be linked to either Program, a Portfolio, both, or neither.
Test Cases
Stories
Resources
Demands
What provides a central location for viewing a list of associated demands, projects, planning a portfolio and tracking ist progress?
Project Workbench
Demand Workbench
Program Workbench
Portfolio Workbench
When creating a project from demand, what related records are moved and copied upon Project Creation?
Idea and Demand
Resource Plan and Change Requests
Resource Plan and Cost Plan
Cost Plan, Decisions and Assessment
Expenses and costs for a particular demand should be estimated before screening. When preparing the financials of a demand, what determines the present value of future cash flows?
Financial Return
Discount Rate %
Internal Rate of Return %
Net Present Value (NPV)
When working with demands, how are dates on a resource plan determined?
From porfolio date
Using demand created date
From demand start date and due date
Resource plan(s) cannot be created from demand
How many relationships can exist between two tasks?
1
2
3
4
Which of the following require fiscal periods to be configured?
Benefit Plans
Cost Plans
Project Budgeting
Project Plans
Demand Plans
Users with what role can be considered for resource planning?
it_pps_user
it_project_user
it_user
pps_resource
A customer requires five (5) teamspaces to support different departments. What should you do?
Use UI Policies and Business Rules to enable teamspaces.
Activate via each teamspace plugin.
Contact the Account Representative to activate the teamspaces.
Enable the teamspace property.
What rate elements contribute to building a resource plan's planned cost?
Project Rate
Default Rate
Rate Card
Group Rate
Resource Rate
A new assessment category has been added to support demand scoring, but the value is NOT visible in the demand once the calculation has run. What is the most likely cause?
New assessment categories are not supported for demand management.
The assessment result needs to be populated using the populate metric results business rule.
The assessment result needs to be added by the admin.
The assessment result needs to be populated using the populate metric results client script.
An it_project_manager can choose from multiple rate types for their work when logging a time card.
Only if the capability is enabled in the Time Sheet Policies.
Only if this capability is enabled in the Project Record.
Only one (1) rate type can apply.
Only if the capabiliy is enabled in the Project Preferences.
Which of the following are true regarding how My Project Space handles dynamic content?
If the project state is Draft, actual start date and actual end date are displayed.
If the project state is Pending or Open, planned start date and planned end date are displayed.
If the project state is Work in Progress, actual start date and planned end date are displayed.
If the project state is On Hold, actual start date and actual end date are displayed.
On a project status report, what are the default status indicators?
Schedule
KPI's
Accomplishments
Cost
Which field, referenced from the cost plan, determines if a cost plan is Capex or Opex?
resource_type.expense_type
resource_type.name
resource_plan
project
What is the maximum number of cards that can be displayed in the project workbench?
100
150
200
300
As a demand manager, you can view an artefact from a demand. What artefacts are part of a demand?
Stories, Vulnerability Tasks, Enhancements
Project, Defect, Requests
Incidents, Problems, Change
Decision, Risk, Requirements
What field in the Stakeholder register determines if the user receives an assessment in Demand Management?
Approver
Assessment Level
Level of Interest
Assessment Recipient
he planning console enables project managers to establish dependencies along project tasks.
true
false
An it_project_manager can request resources by which of the following:
Day
Hours
Month
Person Days
An it_project_manager can view or hide external dependencies.
true
false
How does a it_project_manager create a Visual Task Board (VTB) for project tasks?
Click the "Show VTB" related link.
Hover over the project task and select "Show VTB".
From the context menu, select the "VTB" view.
Right-click the column header and select "Show Visual Task Board" from the menu.
What types of task relationships can an it_project_manager create?
Lag time
Parent task
Roll down
All the above
A fiscal calendar is required to enter a cost plan.
true
false
For new customers who purchase Project Portfolio Suite with Financials, the com.snc.sdlc.agile.2.0 plugin is automatically activated.
true
false
PPS activation is acomplished via the installation of plugins. Plugins are enabled in the following ways:
Requested from ServiceNow
Activated by an admin
Activated by an it_portfolio_manager
Activated by default in the base ServiceNow system
Activated by an it_pps_admi
What allows an it_portfolio_manager to enter CAPEX and OPEX target for each fiscal year?
Portfolio Target
Cost Plans
Demand Workbench
Portfolio Workbench
The Portfolio Manager Dashboard provides portfolio level reports about:
Change Requests, Enhancements
Strategic Goals
Risks, Issues, Activate Projects
Key Milestones, Demands
What is the demand workbench used for?
Select all that apply
Comparing and prioritizing demands against other demands
Comparing demands with portfolios
Approving demands
Displaying all demands to stakeholders
Is the demand roadmap viewable in 2D or 3D?
2D
3D
Both
Neither
To resubmit a deferred idea, the idea owner can resubmit existing idea record.
true
false
The basics of Demand Management include:
Select all that apply
Evaluate and qualify tasks
Create ideas
Create assessment categories
Create stakeholders
What are some benefits for using ServiceNow Implementation Methodology? (select all that apply)
All information is stored in the customer instance providing historical record.
All people working on the project are "speaking the same language."
It gives control to the implementation team to do what they belive is the best thing for the customer
Utilizes the platform cutting down on spreadsheets, emails or multiple applications.
Allows the customer to configure the system making them independent.
When the PPS with Financials plugin is activated, by default, which plugins are activated with it?
Agile Development 1.0
Agile Development 2.0
Test Management 1.0
Test Management 2.0
Cloud Dimensions wants the project start date to remain the same despite the start date of the earliest task. Would the "rollup project start date from tasks" be set to yes or no?
yes
no
Under which properties setting would an implementer change the average daily FTE?
Project Preferences
System Properties
Resource Properties
Resource Preferences
What role would an implementer need to assign in order for groups and users to be managed through Resource Management?
approval_user
pps_resource
timecard_user
it_project_user
What are the 2 base system roles provided in the DM application?
it_demand_manager
it_demand_owner
dm_demand_manager
it_demand_user
T/F: The it_demand_manager role can either be assigned independently or inherited from the it_project_manager role?
true
false
What table helps the demand manager to independently specify the level of interest, engagement, function, influence, assessment recipient and approver fields for a particular demand without having to worry about modifying the master stakeholder register record?
Assessment Stakeholder [asmt_m2m_stakeholder]
Stakeholder Register [dmn_stakeholder_register]
Demand Stakeholder [dmn_m2m_demand_stakeholder]
Project Stakeholder [pm_m2m_project_stakeholder]
T/F: Only demand users can submit ideas?
true
false
Changes made to Approver or Assessment recipient in the demand record update what table?
dmn_stakeholder_register
Demand Stakeholder [dmn_m2m_demand_stakeholder] table.
pm_m2m_project_stakeholder
T/F: Project Managers can modify the template configuration.
true
false
T/F: Teamspace will have their own default template configuration items.
true
false
Can you delete the default project template configuration items?
Yes, but doing so affects the ability to create project templates.
No, you can't delete the default template configuration items.
T/F Any user with the resource_user role can create a resource plan.
true
false
Can you delete the default project template configuration items?
true
false
T/F Any user with the resource_user role can create a resource plan.
true
false
T/F: The pps_resource role allows users or groups to become a user of resource planning.
true
false
T/F: Can a PPS implementer create users or groups with the pps_resource role?
true
false
T/F: Any type of task can have a resource plan (i.e. demand, incident, problem) attached to it.
true
false
T/F: Resource Management can only be used with Project.
true
false
T/F: The aggregate record does not contain capacity.
true
false
When a user submits a time card and it is approved, the system generates an expense line?
true
false
When the expense line state is set to processed and updated, the cost will be accounted in the _________________ which in turn will rollup the actuals to the project.
Cost plan breakdown
Expense line
Resource plan
"Planned capital" cost of the Project is the sum of "Cost of functional currency" of all cost plans who expense type is ________________.
Capex
Opex
'Planned operating’ cost of the Project is sum of ‘Cost in functional currency’ of all cost plans whose expense type is _______
Capex
Opex
Every resource plan creates a cost plan.
true
false
Which role has the ability to access the Time Card application and submit a time card for a project, project task, or another type of task.
timecard_admin
timecard_user
time_card_admin
If a group will be responsible for approving time sheets or submitting time cards on behalf of team members, they should be given what role?
timecard_admin
timecard_user
timecard_approver
The Project Portfolio Suite adds which of the following plugins?
Demand Management, Agile Development, Test Management, Resource Management
Ideation, Agile Development, Test Management, Resource Management, Project Management
Demand Management, Agile Development, Test Management, ResourceManagement, Project Management
Portfolio Management, Agile Development, Test Management, Resource Management
A customer has a requirement to create a task expense line for the top task when creating a task expense line. Which approach is recommended to satisfy this requirement?
Edit the code in the Expense Line Related List and validate that the Related List is
Validate that the ‘glide.cost_mgmt.process_task_top_task” property is set to true
Edit the ‘com.snc.project.rollup.cost’ property to add the creation of a task expense line to the top task
Override the Dictionary attributes for the Expense field
Bottom-up tasking involves creating several sets of small tasks and estimating task items such as effort, cost, and duration. The emphasis is on _________.
Creating estimates for high-level items such as phases and parent tasks
How the project relates to similar projects or initiatives
Creating dependencies between tasks
Estimating smaller chunks of work
Can a resource requester request a change for a plan that was already submitted for review?
No, the plan was already submitted for review
Yes, if the plan is in an Allocated state
Yes, if the plan is in a Requested or Confirmed state
No, only a resource manager can change a plan
A ________ field combines information from two fields in a table to form a single field.
Stage
Assessable
Combination
Composite
The Program Manager dashboard displays reports only for the programs managed by a program manager.
true
false
A checklist item record provides only a name and a _________.
Status
Short Description
Complete field
Percent complete field
A demand manager can delete a demand only when the demand is in which state?
Qualified
Submitted
Draft
Approved
A Program is a container for the following except for:
Program Tasks
Issues
Cost Plans
Programs
A project can be directly part of a portfolio and not part of a program
True
False
A project expense line is a cost associated with a specific source. Examples of specific sources could include:
Choose 3 answers.
Fixed Asset
Project
User
Demand
Configuration item (CI)
A project expense line is cost associated with a specific source, except for:
Software
Resource
Fixed Assets
Program
A project manager can create subcategories to define specific activities in the project.
True
False
A project uses the default schedule, which specifies that work hours are Monday to Friday from 08:00 to 17:00 with an hour break from noon to 13:00. A change request with a 13-hour duration starts at midnight. When will the project task link start and end?
he project task link starts at midnight and continues through the start of the schedule at 08:00. It stops at noon for one hour, and continues until 14:00.
The project task links starts at midnight and continues through the start of the schedule at 08:00. It stops for one hour, and continues until noon.
The project task link starts at 08:00 and continues through until noon. It stops at 13:00 for one hour, and continues at 14:00
The project task link starts at 01:00 and continues through the start of the schedule at 08:00. It stops at noon for one hour, and continues until 17:00.
A user that is typically under the default time sheet policy can select additional rate types when logging time if the following steps are completed:
Create new rate type, associate rate type to user, enable multiple rate types from project preferences
Create new rate type, create multiple labor rate cards that apply to the user, enable multiple rate types from project preferences.
Create new rate type, associate rate type to user, enable multiple rate types from the default time sheet policy
Create new rate type, create 2 or more labor rate cards that apply to the user, enable multiple rate types from the default time sheet policy
Actuals on a resource plan are updated by what activity?
Resource plan is approved
User submits time card
Project manager enters actuals
Time card is approved
After creating the portfolio forecast plan, the investment committee review the plan. You decide to modify the forecast plan for the project to implement the changes suggested by the investment committee. What action would you take to reflect the changes in the forecast plan?
Select repromoted Forecast Plan
Select open/close Forecast Periods
Select update Forecast Plan
Select Forecast Plan Change
An Agile phase can be created for a project from the project workbench if the com.snc.sdlc.agile.2.0 plugin is activated.
True
False
An it_portfolio_manager can add stakeholders to a portfolio where they are listed as the portfolio owner.
True
False
An it_pps_admin user is able to update: Choose 2 answers.
Budget Periods
Portfolio Targets
Client Scripts
Business Rules
An it_project_manager can choose from multiple rate types for their work when logging a time card.
Only if the capability is enabled in the Time Sheet Policies
Only if the capability is enabled in the project Record
Only one (1) rate type can apply
Only if the capability is enabled in the project preferences
As an admin, what can you use to customize the PPM Mobile Application?
ATF Suites
Self-Service
Service Catalog
Mobile Studio
As an it_pps_admin, what can you use to detect corrupt data in a project, such as tasks with invalid parents or cyclic relations in a project?
Edge Encryption Diagnostics
System Diagnostics
Analytics Diagnostics
Project Diagnostics
At a minimum, what role is required to view the summary of a project in the summary tab of project workspace?
It_project_user
Worker
Itil
It_project_manager
Base system portfolio manager dashboards provide portfolio level reports about: Choose 2
Key Milestones, Demands
Strategic goals
Change Request. Enhancements
Risks, Issues, Active Projects
Budget plans created for a fiscal year can be promoted only if the budget period is ____
Open
Closed
Deffered
Skipped
By default, assessments are due _____ after being sent to as assessment recipient.
Two weeks
Three weeks
One week
Four weeks
By default, these features are not included in a teamspace application; however can be added in teamspace settings.
Choose 2 answers
Project
Workbench configuration
Idea
Demand Assessments
Can a PPS admin edit properties in System Property [sys_properties] table?
No, only a system administrator can edit properties in this table.
Yes, a PPS admin can edit some properties in this table
No, system properties can not be edited
Yes, a PPS admin can edit all properties in this table
Can an it_project_manager convert a task to a milestone?
Yes, from the planning console right-click a task and select convert to milestone.
Yes, it must be manually done from the project record.
No, the task must be deleted and re-created.
No, this can only be done by an admin.
Can an PPS admin edit properties in System Properties [sys_properties] table?
No, only a system administrator can edit these properties
Yes, all the properties can be edited
Yes but only properties specific to projects
No, a PPS admin cannot edit any properties in any ServiceNow table
Cloud Dimensions wants the project start date to remain the same despite the start date of the earliest task. Would the "rollup project start date from tasks" be set to yes or no?
Yes
No
Demand assessments are triggered as soon as the demand enters what state?
Submitted
Approved
Qualified
Screening
Depending on the execution type selected for a particular project, one of these dashboards will also be available:
Project Summary – Waterfall Dashboard
PMO Dashboard
User Manager Dashboard
Timecard Dashboard
Domain separation in the PPM application is supported at the data level only
true
false
During allocation process, when named resources are allocated to a plan, where is resource cost derived from?
Cost specified on user record
Labor rate card for the user
From resource management property
Cost specified on group record
Each teamspace has its own: Choose 2 answers.
Resource table
Project table
Problem table
Demand table
Email notifications for the Project Management application are available by default and require manual activation
true
false
Every resource plan creates a cost plan.
true
false
For new customer who purchase Project Portfolio Suite with Financials, the com.snc.sdlc.agile.2.0 plugin is automatically activated.
true
false
How are actual costs created for cost plans?
Every night a scheduled job runs to process estimated expenses for all projects
When a timecard is created
Estimated cost is manually entered in the cost plan
When a timecard is approved
How can the planned start date on a WIP/Closed task be changed?
By setting the property - 'Enable altering of planned date(s) for task in WIP/Closed'
By setting the property - 'Enable firing of Business Rules on save from Planning Console'
By setting the property- 'Enable alter of planned date with Actual for Manuel Project'
By setting the property - 'Enable project cost rollup'
How does a project manager request a change to a resource plan in the requested state?
Email resource user
Use notes on resource plan
Email resource manager
Request change on resource plan
How many resource groups can a resource be associated to?
Only 10
Any number
Only 5
Only 1
How many WBS levels can be shown on the planning console?
One
Two
Three
No Limit
If a "Business Unit" for a demand is selected in the "Details" tab, then the choice list will display the business strategies for that Business Unit, as well as other enterprise strategies.
true
false
If a project manager is responsible for approving time sheets or submitting time cards on behalf of team members (what role must he be granted?)
approval_admin
form_admin
activity_admin
timecard_admin
If a resource plan is not associated manually to a timecard, then a resource plan is auto-associated. The auto-association is done based on the selected _____ in the time card.
Task
Hard allocation
Soft allocation
Resource type
If a user works 8 hours a day, and 2 person days are requested for 5 days, how many hours are being requested?
10
40
80
16
If an it_project_manager does not want to equally distribute hours across the resource plan time frame, (allocation spread)
Front Load
Any
Even
Back Load
If the estimated cost and planned benefit values roll up from the cost and benefit plans, what determines the currency in which the roll-up happens?
Glide.syste.locale property
Glide.cost_mgmt.calc_actual_cost
Glide.workflow.log
Com.snc.sdlc.scrum.pp.burndown.idea.linear
If you create a new demand from the demand workbench, it is created in a _______ state and appears on the bubble chart
Approved
Submitted
Draft
Qualified
In order for a business unit to have its own Idea Portal, what must be configured first?
A Business Unit cannot have its own Idea Portal
Idea categories
Idea module
Idea Portal URL
In the base system, the default sprint length used if the length cannot be calculated from the sprint is ___ days.
12
14
16
18
In the base system, when working with demands, what two assessment metrics are supported when taking an assessment survey?
Choose 2 answers
Risk
Strategic Alignment
Cost
Size
In what way would you restrict the assigned to field on a project task to only allow users with resource allocations to be assigned?
Create a reference qualifier on the ‘assigned to’ field
Create an Access Control List (ACL) rule
On the project record under the preferences tab select the ‘Derive assignee list from resource plan” preference
The system automatically does this and can lonely be disabled by an admin
Nested or sub-projects cannot have:
baselines
project schedules
stories
reports
On a day-to-day basis, what table stores the events that are created through a resource plan and also stores user created calendar events?
Resource Allocation Daily [resource_allocation_daily]
Resource Aggregate Daily [resource_aggregate_daily]
Resource Allocation [resource_allocation]
Resource Report [resource_report]
On a resource plan, when the attribute for "Derive assignee list from resource plan" is set to true, in what state must the plan be to allow a resource to be added to the assignee field?
Allocated
Requested
Confirmed
Planning
On the demand form, what does the Discount Rate impact?
ROI
Internal Rate of Return %
Net Present Value (NPV)
Financial Benefit
Only one time sheet policy can be set as a default policy
true
false
Plugins may be added to the base platform in one of the following ways: Choose 3 answers.
Activated by an it_pps_admin
Requested from ServiceNow
Activated by an admin (not by default)
Activated by default in the base ServiceNow system
Activated by an it_portfolio_manager
Project card columns in Project Workspace are displayed from this table:
Pm_project
Pm_home_page_card
Ps_project
pm_toplevel_project
Project card columns Status, Percent Complete, and Phase are displayed from this table:
pm_toplevel_project
pm_home_page_card
ps_project
pm_project
Project templates can be shared across teamspaces
true
false
Projects and ______ can be linked to either a Program, a Portfolio, both, or neither.
Resources
Stories
Test Cases
Demands
Rate types have start and end validity dates
true
false
Requesting a resource plan by Person Day and FTEs results into same hours.
true
false
Resource requesters can view resource allocations and can modify them at any time.
true
false
Submitters or collaborators can edit their ideas as long as the idea is in the submitted state
true
false
Submitters or collaborators can edit their ideas except when the idea is in which state?
Submitted
In backlog
Planned
Duplicate
The ______ table stores events through a resource plan, including calendar events and actual hours.
Resource Aggregate Daily [resource_aggregate_daily]
Resource Allocation Daily [resource_allocation_daily]
Resource Plan [resource_plan]
Resource Allocation [resource_allocation]
The Business Unit field on a Project or Demand form displays values from a specific table. What (type of field is this??)
Journal
Reference
List
Conditions
The color band at the top of the project card in Project Workspace displays what project attribute?
Status
Risk
Issues
State
The colors and quadrant labels are configurable in this central location for viewing and assessing business demands.
Demand Workbench
Investment Portal
Investment Funding
Idea Portal
The colors and quadrant labels are non-configurable on the demand workbench.
true
false
The Defect and Enhancement demand choices are available only when agile is installed
true
false
The planning console enables project managers to establish dependencies along project tasks.
true
false
The Portfolio workbench is based on _____ which means that a user can configure, customize, and extend the workbench per requirements and organizational workflow.
Core config
Dashboard Configuration
Service Portal
Portfolio Planning
The project console pulls data from the project [pm_project] table and the project task [pm_project_task] table. The list of tables is maintained in the __________.
Planning console Configuration
Project status portal configuration
None of these
Project configuration
The Project Management application enables users to create parent-child relationships between tasks and dependencies, such as finish-to-start and finish-to-finish, between tasks. How many relationships can exist between two tasks?
One
Two
Three
Four
The Project management application supports two types of external dependencies. What are they?
Choose 2 answers.
Milestone Dependency
Change Dependency
Task Dependency
Hard Dependency
Soft Dependency
The Project Portfolio suite with financials enables an it_project_manager to perform the following activities:
Choose 3 answers
Establish resource requirements and track costs.
Configure cost type definitions
Define target for the portfolio
Determine overall project cost requirements
Track actual amount spent compared to an approved budget
The project property to update actual effort from time card is controlled at what level?
Program Level
Project Level
Portfolio Level
Application Level (Global)
The resource workbench does not support mobile devices
true
false
The resources in "Assigned to" column can be constrained to be derived only from the allocated resource plans associated with the project or any of its task. What controls this behaviour on the project form?
The "Watchlist" field
The "Impacted Business Units" field
The "Enablers" field
The "Derive assignee list from resource plan" field
The selections from the Category and Type fields determine the artifact that can be created from a demand (…)
Choose 3 answers.
change
resource
task
enhancement
defect
To integrate Investment Funding with PPM, what plugin must be activated?
Investment Funding for PPM [com.snc.investment_planning_pmo]
Investment Funding [com.snc.investment_planning]
Financial planning [com.snc.financial_planning]
Rate Model [com.snc.rate_model]
To resubmit a deferred idea, the idea owner can resubmit existing idea records.
true
false
Users with the ___________ role can use the workflow designer to set up a workflow that sends an email notification when the state of a project task becomes Work in Progress
Chose 2 answers
Admin
It_project_manager
It_pps_admin
It_project_user
What allows a project manager to see the difference in the financials of a project from when it initiated?
Financial baseline
Task baseline
CI baseline
Baseline CMDB
What applications are shared across teamspaces?
choose 3
Resource, Project Financials, Agile
Agile, Test only
Project Financials, Agile, Test
Resource, Agile, Test
What are the allocation types available on a resource plan? Choose 3 answers.
Monthly
Weekly
Plan Duration
Daily
Yearly
What are the offset types in Benefit Plans?
Start Date and End Date
Rate Card
Cost
Risk
What are the three trend types that can be used for allocation reporting?
Committed utilization
Capacity
Confirmed allocation
Forecasted utilization
Demand allocation
What can help validate the continued functionality of PPM applications after a configuration change such as a upgrade or after developing an application?
Stories
Test board
Test Assignments
Quick start tests
What capability in ServiceNow allows you to compare the cost vs. price of a resource?
Rate types
None
Planned cost vs. actual cost reports
Labor rate cards
What captures a snapshot of cost plan, benefit plan, and financial metrics of both a demand and project?
Financial baseline
Task baseline
Tracking tab in project workspace
Analytics tab in project workspace
What demand type would a demand manager select if the demand manager needs to create an enhancement?
Operational
Strategic
Enhancement
Defect
What does the project status report allow project managers to do?
Choose 2 answers:
Publish the status report to various stakeholders as PDF attachment
Show historical trend of project KPIs
View the WBS
View the project Gantt Chart
What features are not included in a teamspace application but can be added in teamspace settings?
Choose 2 answers.
Project
Workbench configuration
Demand Assessments
Idea
What field in the Stakeholder register determines if the user receives an assessment in Demant Management?
Approver
Assessment Level
Level of Interest
Assessment Recipient
What happens to resource allocations with actual hours after a resource plan is cancelled?
A resource plan with actual hours cannot be cancelled
They remain active until the project is closed
They are deleted
They are automatically moved to the next resource plan in the project
What is a program?
A group of related projects and program activities
A group of related projects
A group of related projects, ideas, demands, and task activities
A group of related projetcs, demands, and program activities
What is a resource event?
An external event
An event scheduled by a project manager
A block of time that a resource spends on a task
A non-schedule activity impacting capacity
What is the default schedule for a project?
9-hour workday (8-12 and 1-5)
8-hour workday (9-12 and 1-5)
8-hour workday (8-12 and 1-4)
8-hour workday (8-12 and 1-5)
What is the purpose of the demand state business rule?
Limits creation of a project record
Limits user access to a demand record
Allows demand manger to add stakeholders
Provides workflow for demand process
What is the result of an expense line after it’s processed?
The actual cost is recorded at the portfolio level
Noting significant results
The actual amount incurred becomes part of the cost plan
The cost plan closes
The planning console enables project managers to establish dependencies along project tasks
true
false
The Portfolio workbench is based on _____ which means that a user can configure, customize, and extend the workbench per requirements and organizational workflow.
Core config
Dashboard Configuration
Service Portal
Portfolio Planning
The project console pulls data from the project [pm_project] table and the project task [pm_project_task] table. The list of tables is maintained in the __________.
Planning console Configuration
Project status portal configuration
None of these
Project configuration
The Project Management application enables users to create parent-child relationships between tasks and dependencies, such as finish-to-start and finish-to-finish, between tasks. How many relationships can exist between two tasks?
One
Two
Three
Four
The Project management application supports two types of external dependencies. What are they?
Choose 2 answers.
Milestone Dependency
Change Dependency
Task Dependency
Hard Dependency
Soft Dependency
The Project Portfolio Suite adds which of the following plugins?
Demand Management, Agile Development, Test Management, Resource Management
Ideation, Agile Development, Test Management, Resource Management, Project Management
Demand Management, Agile Development, Test Management, Resource Management, Project Management
Portfolio Management, Agile Development, Test Management, Resource
The Project Portfolio suite with financials enables an it_project_manager to perform the following activities:
Choose 3 answers
Establish resource requirements and track costs.
Configure cost type definitions
Define target for the portfolio
Determine overall project cost requirements
Track actual amount spent compared to an approved budget
The project property to update actual effort from time card is controlled at what level?
Program Level
Project Level
Portfolio Level
Application Level (Global)
Users with the ___________ role can use the workflow designer to set up a workflow that sends an email notification when the state of a project task becomes Work in Progress
Chose 2 answers
Admin
It_project_manager
It_pps_admin
It_project_user
What minimum role is required to assign a time sheet policy to a user?
It is not possible to assign a time sheet policy to a user
It_project_manager
It_project_user
Timecard_admin
What property when set to true will move all entries like Cost Plan, Resource Plan and Benefit Plans relative to the project start date?
com.snc.project.portfolio_workbench.confirm_to_create_project
com.snc.project.date_change_cascade
com.snc.project.rollup.cost
com.snc.project.copy.additional_Attributes
What provides a central location for viewing a list of associated demands, projects, planning a portfolio and tracking its progress?
Project Workbench
Demand Workbench
Program Workbench
Portfolio Workbench
What rate elements contribute to building a resource plan’s planned cost?
Choose 3 answers
Resource Rate
Project rate
Default rate
Rate card
Group rate
What role can configure an idea module, map idea categories to the idea module, and add navigation for the Idea Portal?
Idea admin [idea_admin]
Idea manager [idea_manager]
Demand manager [it_demand_manager]
Project manager [it_project_manager]
What role can set the Portfolio Planning field to Simple or Advanced for a portfolio?
Choose 2 answers.
Resource_manager
Category_manager
It_portfolio manager
It_pps_admin
What role can view a project status report in the project workspace?
It_project_manager
Worker
It_project_user
Itil
What role is required to view the summary of a project in project workspace?
It_project_user
It_project_workspace_user
It_project
It_project_manager
What table displays project card columns in the Project Workspace?
Dmn_demand
Pm_toplevel_project
Pm_project
Pm_home_page_card
What types of task relationships can an it_project _manager create?
Lag time
Parent task
Roll down
All the above
When a time card is approved, the actual time is stored in which two tables? Choose 2 answers.
Resource Aggregate tables (Daily, Weekly and Monthly)
Resource_Allocation_Daily table
Resource Event table
Project Time table
When Agile Development 2.0 and Test Management 2.0 plugins are activated with PPM with Financials plugin, the project manager can create and edit which of the following phase types depending on execution type? Choose 2 answers.
Test
VTB
Agile
List
When creating a program, which of the following cannot be part of multiple programs?
Choose 2 answers.
Demand
Portfolio
Tasks
Project
When setting up a program, a project or demand cannot be included in multiple programs.
true
false
When setting up a program, planned ROI% is calculated based on:
Choose 2 answers.
Values in the NPV field.
Values in the Planned cost field.
Values in the Planned return field.
Values in the Budgeted cost field.
When working with demands at what state can a user create a project record?
Choose 2:
During Screening
After Completed
After Approved
Before Work in Progress
When working with demands, what role is required for a stakeholder to take an assessment?
It_demand_user
It_assessment_manager
Demand_user
Assessment_user
Where is planned cost calculated from when requesting resources from a group and when resource role is specified?
Hourly rate of the specified role
Task rate cards
CI rate cards
Distribution cost
Where is the normalization process used?
Cost Plan updates
Risk records
Assessment scoring
Demand Approval
Which "Member Preference" automatically finds the most available resource(s) from the group and allocates to a plan using the allocation action?
Any member
All members
Specific member
Any member and specific member
Which dashboards provide burndown chart progress of a release or sprint from start to finish compared with the actual daily progress?
PMO Dashboard
Timecard Dashboard
Project Summary – Waterfall Dashboard
Agile Development Dashboard
Which field, referenced from the cost plan, determines if a cost plan is capex or opex?
Resource_type.expense_type
Resource_type.name
Resource_plan
Project
Which of the following are true regarding how the My Project Space handles dynamic content? Choose 2 answers.
If the project state is Draft, actual start date and actual end date are displayed.
If the project state is Pending or Open, planned start date and planned end date are displayed
If the project state is On Hold, actual start date and actual end date are displayed
If the project state is Work in Progress, actual start date and planned end date are displayed
Which of the following defines a parent-child relationship?
Choose 2 answers
Parent-child task relationships do not have any effect on task time constraints.
A parent-child relationship is not saved as a record in any table
In a parent-child relationship, any number of tasks can be nested under a parent task with or without any dependencies
A parent-child task must finish before another begins
Which of the following elements can be included when creating the planned cost in a resource plan? Choose 3 answers.
Demand rate
Group rate
Default rate
Rate card
Project rate
Which of the following require fiscal periods to be configured? Choose 3 answers.
Project Budgeting
Benefit Plans
Risks
Requirements
Cost Plans
Which of the following roles can access the project administration application?
it_project_user
it_pps_admin
timecard_admin
it_project_manager
Which propertie restricts the maximum number of days for which a resource plan can be created?
com.snc.project.rollup_project_start_date
com.snc.project.allow_start_on_relations
com.snc.resource_manager
com.snc.resource_management.plan.max_duration
Which role allows you to allocate a resource?
Business_stakeholder
Resource_manager
It_project_user
Resource_user
Which role has the ability to access the Time Card application and submit a time card for a project, project task, or another type of task.
timecard_admin
timecard_user
time_card_admin
Which roles can modify agile properties?
Choose 2 answers
Product_owner
It_pps_admin
Admin
Scrum_master
Which roles have access to change the level of time reporting for a project? Choose 2 answers.
it_project_user
it_pps_admin
it_timecard_user
it_project_manager
Which statements below define the Project Workbench?
Displays demands screened by stakeholders or qualified individuals
A central location for creating and managing projects
Displays projects as cards based on filter criteria
Allows for a hybrid approach to project management
Which table stores daily capacity of a user?
User Profile
Resource_Allocation_Daily
Resource_Aggregate_Daily
Resource_Event
Who can submit ideas?
Any it user
Any user
Any demand user
Any ITIL user
Why is it recommended to keep the value of the property ‘com.snc.project.task.max_task_duration’ to 2600 or under?
Because projects longer than 2600 days will no longer load.
To avoid application memory issues.
Best practice states projects should be no longer than 5 years.
The system is unable to handle more than 2600 tasks.
Why would a program manager create a program?
Select all that apply
Manage related demands
Define ROI to the organization
Manage related projects
Manage portfolios
Define the number of sprints
You can forecast future costs of projects based on: Choose 2 answers.
Actual cost incurred
Changes in project such as project requirements.
Incident cost
Paired instances
