WorksheetsCheck Your HR & WU Knowledge
Total questions: 15
Worksheet time: 12mins
If an agent will be tardy for work, how many hours in advance should they notify the absence hotline?
Within 2 hours of the start of their shift
2 Hours before their shift
24 hours before their shift
Notify TL
What is the corresponding attendance points for NCNS on a critical work day?
5 points
4 points
3 points with NTE
2 points
What is the corresponding attendance points for a half-day absence (more than 50% of the shift missed)?
2 points
0.5 points
5 points
1 point
What is the cleansing period to write off attendance points?
After 90 days of tenure
After 90 days of tenure without attendance infractions
After 90 days without attendance infractions
As long as they have fit-to-work documents
Where can we find the Employee Code of Conduct document?
It does not exist
Ask HR for a copy via email
Ask HR for the hard copy
BPO Suite, Self Service, Documents & Policies, IBEX Global PH, Human Resources
BPO Suite, Self Service, Documents & Policies, HR Policies & Procedures
What is the name of IBEX Shaw's Sr. HR Manager?
Mel Mamiit
Mel Nagal
Mel Tiangco
Michelle Santos
What is the corresponding attendance points for under-time and excess breaks?
1 point
0.50 points
0.25 points
1.5 points
What is the meaning of CAF?
Corresponding Action Form
Corrective Action Form
Counselling Action Form
Creative Actions Form
Who is WU's Sr. Generalist
Michelle Acorda
Cybil Shepherd
Mel Nagal
Michelle Santos
When issued an NTE how many days should a reply be received?
3 business days
5 business days
5 calendar days
24-48 hours
Name an Employment Activity in July for IBEX
Zumba
Circle of Excellence
Giant effigy contest
IBEX Cook Off
What are WU's theme days for July?
K Pop
Ice Pop Day
Crazy Day
Crazy Hat day
What platforms do you upload coaching logs in?
Insight
uCare
Inspire
iCare
BPO Suite
How many days do we declare an agent to be an attrition after RTWO has been sent out?
5th day
3rd day
10th day
15th day
What do you do when an agent sends a resignation letter via email?
Consult HR for guidance.
Have OM sign resignation letter, draft acceptance letter, have HR sign acceptance letter, send acceptance letter to agent, secure an acknowledgement that document has been received (email)
Have OM & SOM sign resignation letter, draft acceptance letter, have HR sign acceptance letter, send acceptance letter to agent, secure an acknowledgement that document has been received (email)
Ask your OM for assistance
