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WorksheetsSummative W2 (Wave19)
Total questions: 15
Worksheet time: 45mins
Name ID is pre-installed in some T-Mobile devices. How many days is the free trial?
60 days
90 days
30 hours
30 days
Choose all possible answers:
Family Allowances can block calls and sms and everything below, except:
Data
411
Numbers set as 'Never Allowed'
Blocked, private & unknown numbers (only when 'Time of Day' blocking is on)
Limits can be set for calling (excludes Wi-Fi calling), messaging, third-party downloads
Select all that applies:
Customer wants to change the rateplan over the phone
Who's permission allows this?
Unauthorized user
BRP
PAH
Authorized user
In Military Suspension you may suspend your account for a maximum of ________
30 days
39 months
90 days
3 months
This suspension type is free and can't be added by Care.
Military Suspension
Seasonal Suspension
Involuntary Suspensions
Temporary Suspension
Where can customer get an Apple SIM Kit?
Costco
Apple retail location
T-Mobile retail location
Sari-Sari Store
Sizes of SIM Cards
NANO
REGULAR
MICRO
XL
A dealer called in asking your assistance in changing SIM for customer.
Send OTP to the customer then change the sim.
Call customer and verify the account by sending OTP.
Do not assist. Offline teams and mobile experts, both Retail and TPR locations, have access and do not need assistance.
TRUE or FALSE
FamilyWhere can be used to track the phone though it is turned off.
No, the phone should have be turned on with data
No, that should be Family Allowance
No, FamilyWhere blocks calls/sms
Yes
Your customer wants to get a T-Mobile freebie. What will you tell your customer?
Highlight the Netflix on us.
Tell customer that they should be on auto pay to get freebies
Offer T-Mobile Tuesdays for freebies and T-Mobile merchandise
Tell customer to visit the T-Mobile store to buy T-Mobile merchandise
Your customer called in about restoring their account from Military Suspension.
Advise the customer that there will be $20 restoration fee
Advise the customer that there will be $20 plus tax per mobile number
Restore the account. No restoration fee will be added.
Advise the customer to pay the $20 plus tax per mobile number first
PlusUp is an add on everyone in T-Mobile can have.
PlusUp is an add on and can only be added if the customer has Magenta Plan
PlusUp is a rateplan
PlusUp is an add on that can only be added if customer has Stateside International: Postpaid
PlusUp is an app that T-Mobile offers
Magenta 55+ is a Rateplan we can offer to ______________
Students
Active Military Duty
BRP that is 55 yrs old and above
T-Mobile Dealers
TRUE or FALSE:
Customers on the Magenta Unlimited 55 plan are not eligible for Netflix On Us unless they switch to a Magenta Unlimited 55 Plus plan.
TRUE
FALSE
Choose all that apply:
Customers with Magenta 55+ rate plan are not eligible for the following:
Advantage Program AVD Discount
Hookup
Autopay
KickBack™
Netflix On Us
