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WorksheetsSKILL DRILL- Grocery XD
Total questions: 25
Worksheet time: 13mins
If customer does not have sufficient cash or card for payment, what to be updated in the app?
Request for reschedule
Customer not responding at door step
Customer rejected
Cash not available
Under what circumstances, customer accepts the order partially?
Missing only
Damage only
Both 1 & 2
Delivery executive can reschedule the customer's order basis his own availability.
True
False
A delivery executive can use the sealed poly bag while:
Customer is not available and his family member is ready to take the items
Customer is available at home
Customer door is locked and delivery is being done to the neighbor/security without customer permission
Customer door is locked and with customer permission delivering it to neighbor/security
What is the of Fake update?
Any undelivered shipment which for which the reason is not updated with in the delivery slot
Any undelivered shipment which is either attempted or not attempted and is marked with a wrong status in delivery app
None of the above
Delivery executive can disconnect the call during an on going conversation with the customer.
Yes
No
Delivery can be attempted for a single order
2 times
4 times
3 times
only 1 time
Customer can make payment for 1 order partially by cash and card.
True
False
C-SAT is done to understand__________
If the product is damaged
if the product was delivered was done to the right customer
if the customer is happy with our product and services
What is the target for delivery conversion?
95%
100%
97%
85%
To unload totes from canter to a delivery van, what should be the distance to park the van and the canter.
2 mtrs
3 mtrs
0.5 mtrs
1 feet
If run-sheet is not visible to the delivery executive while he is on route, what shall he do?
Return to hub, get the issue resolved and move back on field
Raise the issue using SOS option in field app & inform TL
Raise the issue using Report issue option in app & inform TL
None of the above
What should be the time gap while calling the customer, if he is not responding?
10 mins
5 mins
No gap
All the above
If payment is not verified via m-Swipe, what step should be followed?
Request customer to make the payment again using either card or by cash
Request customer to reject the order
Request customer to reschedule the order
All the above
Delivery executive can complete the delivery before the delivery slot with customer approval.
Yes
No
What status to be updated in the app, if customer is not available at home?
Unable to find customer location
Shipment delay
Customer not available at home
Customer not available at doorstep
Request for reschedule
Delivery vehicle must be dispatched ______________ before slot time.
45 mins
30 mins
1 hr
15 mins
Delivery executive will be able to see customer's alternate number in Call bridging.
True
False
What is Handshake Process?
Validating van and tote Id details as per run-sheet
Informing TL in-case of missing or excess tote
Van door should be locked properly
All the above
Is it mandatory to close the CMS on daily basis?
True
False
Can't say
What is day end process?
Arranging the totes in canter
Collect cash from delivery executives
Updating CMS
Returning canter to FC with seal
Only 1 & 2
What if delivery address is incomplete?
Update status in app as Incomplete address
Call the customer, get the correct address and deliver the shipment
Call the Customer support team and get the address
Call the customer and request him to get the address updated via customer support team
Delivery executive must call the customer prior delivery to confirm his availability.
Yes
No
If a customer is not ready to take complete delivery and wants to reject few items from his order, what should the delivery executive do?
Advice customer to accept complete order
Request customer to connect with customer support and then process the order
Update the app as order delivered and take back the rejected items
None of the above
How can we deliver a Slot 2 order in Slot 3?
We can re-schedule the slot and deliver the order
Connect with Customer support and deliver the order
We can not deliver it
Cancel the order
