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Total questions: 20
Worksheet time: 11mins
At what should I enter demo class ?
5 minutes before
10 minutes before
Exactly at the start time
My wish
How long do i need to wait(from actual start time of class) before reporting STUDENT NOT THERE ?
3-4 minutes
10 minutes
Exactly at the start time
After 15 minutes
The student is not starting the mic/cmaera, What can I do in such case ?
Leave the class
Report as "Teacher Not able to hear"
Click on HOTLEAD
Call someone from the team and ask them.
There are 2 students in the meeting room, What to do ?
Ask them, If they are siblings I can teach
If they are not siblings, ask one of them to take a new demo seprately by booking it.
Click HOTLEAD
Option 1 & Option 2
The student is facing Network Issue at their end, What shall be done ?
Call my Team Lead.
Call the Technical Team
Click on "Network Issue"
Leave the session.
The student left the session, What shall I do?
Call my Team Lead
Click on Student Left, after 3 minutes wait
Click on HOTLEAD
Click Student Not there, after 3 minutes wait
I have an issue with my Salary, WHat to do ?
FIll the concern form on Earnings page.
Write a mail to my Team Lead
Message/Call the HR
Call the Founder
Is LTA included in the monthly total availability hours ?
Yes
No
No, LTA is meant only for Parents.
Yes, It is a part of my availability
Do i get paid for demo availability or demo Confirmed ?
For demo availability
For demo confirmed
What if i want to cancel a class ?
Write a mail to Team Lead
Fill the Leave Application Form
Call my Team Lead and inform them
Mail the team and take a leave
From where can I join my classes for Today?
In My Classes Tab
In Class Calendar Tab
In Demo availability Tab
In Dashboard Tab
Can i change my LTA ?
Yes
No
Yes, before the parents book it
No, Once done cannot be changed
What if i don't know the language of the student ?
Ask them to leave and take reschedule timings
Click on language Issue and select specific language
Click HOTLEAD
Call my Team Lead
How long do I need to wait after clicking on HOTLEAD ?
5 minutes
7-8 minutes
10 minutes
2 minutes
What If parents are not available for AC chat ?
Tell them they have to talk right now only
Take their e-mail id
Ask them for reschedule timings and write in Feedback Form
Call my Team Lead and inform them
What If i want to know something about the system ?
Ask my Team Lead
Ask the HR
Ask the founder
Send te message to everyone in BrightChamps
What id the best duration for a demo class ?
30 minutes
30-40 minutes
40-50 minutes
55-60 minutes
For how long Do i need to wait for the new languagse teacher ?
5 minutes
10 minutes
15 minutes
30 minutes
What If I am not free for a demo ?
Don't join
Fill Leave form
Call my Team Lead
Join and ask the student to leave
Where to find videos for more clarity about (Feedback Form, Demo , trainings) brightchamps ?
Youtube
Brightchamps Academy Website
Call my Team Lead
Call the Training Team
