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WorksheetsUnlimited: Shipping Issues Quiz
Total questions: 10
Worksheet time: 10mins
Check all that apply: What carriers does RTR use for Unlimited orders outside of Manhattan?
USPS
UPS
Breakaway
FedEx
What is the cutoff time for a new order to begin processing that same day (Monday-Friday)?
12PM EST
3PM EST
5PM EST
7PM EST
What is the standard processing time for an Unlimited order before it ships from the DFC?
1 business day
2 business days
2-3 business days
2-4 business days
If a customer places an Unlimited order on a Saturday night, when will it begin processing?
Saturday night
Sunday morning
Monday morning
Tuesday morning
What is proper compensation for an escalated order that is arriving one day late?
1 temporary bonus item
$10 Subscription Discount
$15 Subscription Discount
$20 Subscription Discount
What time do Manhattan couriers guarantee deliveries by?
3PM EST
5PM EST
8PM EST
10PM EST
Check all that apply: If a customer claims to have returned an item, which of the following should CX obtain?
Location of return
Date and time of the return, and any included item(s)
How many times the item(s) was worn
Tracking number
What is a boomerang order?
An order that was delivered to a customer and returned it right away.
An order that re-routed itself to the customer's last address on file.
An order that re-routed itself back to the DFC, rather than getting delivered to the customer.
An order in which the customer did not switch the shipping label and order was re-delivered to them.
True or False: If a customer's shipping address is changed in CX Admin, that new address will be their default shipping address.
True
False
Check all that apply: What are the benefits of dropping off returns at a WeWork or valid Dropbox location?
The customer will have a quicker turnaround time.
The customer has access to additional convenient locations to make her returns.
The customer will receive Subscription Discounts because the customer is saving RTR money on return shipping labels.
The customer can fill their slots immediately with inventory from the WeWork mini-store.
